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Do you allow Dogs
Sharon, 10:37, 20/02/21
Hi Sharon,
Thanks for getting in touch!
I'm happy to let you know up to 1 dog can stay for a supplement of £10 per dog, per night, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:40, 22/02/21
As the hotel is currently closed and nobody answering phone, how do I book with voucher? Thanks
Julie, 14:53, 25/02/21
Hi Julie,
Thanks for getting in touch.
I'm afraid I don't have access to the venue's booking portal to help with your request myself, but they'll be happy to arrange your booking directly if you contact them with the contact details on your voucher.
They might not be able to answer right away due to COVID-19 restrictions but if you’re able to leave a message please do, and they’ll get back to you as soon as possible.
I hope this helps and do take care.
Jen, itison Customer Support, 15:32, 25/02/21
If restrictions stop us from travelling to the hotel or the hotel is closed, do I get my money back?
Thanks,
Claire
16:23, 23/03/21
Hi Claire,
Thanks for getting in touch.
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 16:34, 23/03/21
Do you do dinner
Patricia, 23:05, 27/03/21
Hi Patricia,
Thanks for getting in touch!
To discuss the possibility and cost of adding dinner to your booking, please contact Ballathie House Hotel directly on 01250 883268 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:55, 29/03/21
Hi there could we add a 6 year old and 2 year old to a voucher for a supplement.
Carolann, 20:21, 28/03/21
Hi Carolann,
Thanks for getting in touch!
I'm afraid only one child aged 12 and under can stay per voucher on this deal.
I hope this answers your question though.
Gillian, itison Customer Support, 08:56, 29/03/21
Hi, the hotel’s website they are opening 17 May but small print on itison has voucher valid from 26 April. Could you clarify please.
Regards
Janice
Janice, 16:27, 29/03/21
Hi Janice,
Thanks for getting in touch.
I can confirm this voucher is valid from Mon 26 Apr 2021 until Sat 31 Jul 2021, 7 days; subject to availability and COVID restrictions.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
I hope this helps.
Rachael, itison Customer Support, 09:44, 30/03/21
I’m restricted to a time scale. I would like a 2 night stay Wed 30th June and Thurs 1st of July. Would this be available, before I buy the voucher.
Kind Regards Catherine Chambers
Catherine, 17:42, 12/04/21
Hi Catherine,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Ballathie House Hotel directly on 01250 883268 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 09:55, 13/04/21