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Could dinner be offered with this deal?
Jeanette, 14:39, 06/10/20
Hi Jeanette,
Thanks for getting in touch.
Our vouchers don't include dinner but to discuss the possibility and cost of adding this to your stay, please contact Ballathie House Hotel directly on 01250 883268 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 14:55, 06/10/20
If we have to cancel because of covid, will dates be extended?
Sarah, 10:55, 10/10/20
Hi Sarah,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Ballathie House Hotel directly on 01250 883268 and they'll be happy to discuss.
I hope this helps.
Gillian, itison Customer Support, 12:26, 10/10/20
As above, was wondering if itison would refund if we can’t use voucher due to restrictions
Sarah, 14:05, 11/10/20
Hi Sarah,
Thanks for getting in touch.
If circumstances don't change as quickly as we'd all hope and this further impacts your ability to use your voucher, we will be monitoring this with the team at Ballathie House Hotel and will be happy to help as much as we can down the line.
I hope this helps!
Gillian, itison Customer Support, 14:19, 11/10/20
Thank you. We will buy and hope to use Jan/Feb
Sarah, 11:26, 12/10/20
Hello,
What is the difference in price between a one and a two night stay?
Thanks
Lucy, 17:54, 13/10/20
Hi Lucy,
Thanks for getting in touch!
I’m happy to let you know the 2-night stay voucher costs £169.
I hope this helps!
Wallis, itison Customer Support, 08:10, 14/10/20
I couldn’t find on the hotel website if they are dog friendly?
11:19, 15/10/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 dog can stay for a supplementary charge of £10 per dog per night; payable directly to hotel. Any additional dogs must be checked with the hotel prior to booking.
I hope this helps!
Courtney, itison Customer Support, 11:58, 15/10/20
Is your restaurant open for evening meals? Is it alcohol till 6pm?
tessa, 15:10, 27/10/20
Hi Tessa,
Thanks for getting in touch!
We'd recommend contacting Ballathie House Hotel directly, on 01250 883268, to discuss their restaurant service.
I hope this helps!
Courtney, itison Customer Support, 15:52, 27/10/20
Do you have a double this Friday or Saturday
Shirley, 08:50, 16/11/20
Hi Shirley,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Ballathie House Hotel directly on 01250 883268 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:56, 16/11/20