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Can you upgrade to a family room with a 14 year old child? Thanks
08:36, 29/08/22
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Carnoustie Golf & Spa Hotel directly to discuss the possibility and cost of adding your 14 year old child to your booking and they'll be happy to advise.
I can confirm a maximum of 1 child is permitted. Under 5’s go free, ages 5 – 11yrs are charged at £10 per child; payable directly.
I hope this helps!
Caitlin, itison Customer Support, 09:13, 29/08/22
Are you close to the train station? Thank you.
June, 09:13, 29/08/22
Hi June,
Thanks for getting in touch!
I'm happy to let you know Carnoustie train station is a 10 minute walk or a 2 minute drive from The Carnoustie Golf & Spa Hotel.
I hope this helps!
Lucy, itison Customer Support, 11:00, 29/08/22
Hi there, if we were looking to go as a group of 10 can we book the multiple vouchers in 1 go?
GARY, 12:51, 30/08/22
Hi Gary,
Thanks for getting in touch!
I'm happy to let you know multiple purchases are available for this deal, and you'll be able to check availability and make a booking online immediately after buying your vouchers.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Grace, itison Customer Support, 16:37, 30/08/22
Hi what course does this apply too?
10:59, 03/10/22
Hi there,
Thanks for getting in touch!
I'm afraid this offer doesn't include golf, but you're welcome to contact Carnoustie Golf & Spa Hotel directly to discuss the cost and possibility of adding this to your booking.
I hope this helps!
Courtney, itison Customer Support, 11:58, 03/10/22
Can we use 4 separate vouchers for 4 night stay from Sunday 23October to Thursday 27 October
11:36, 07/10/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be purchased and used on consecutive nights, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 11:46, 07/10/22
I’ve just paid for 4 vouchers but not had email from you or authorisation from my bank.
Do I have to re do my order.
10:57, 08/10/22
Hi there,
Thanks for getting in touch!
Not to worry - please just contact support@itison.com and we'll do our best to help.
I hope this answers your question.
Caitlin, itison Customer Support, 11:12, 08/10/22
Can the hotel guarantee a tee time on the championship course for overnight guests ?
Lindsay, 09:39, 21/10/22
Hi Lindsay,
Thanks for getting in touch!
You're welcome to contact the Carnoustie Golf & Spa Hotel directly to discuss the possibility of using the golf course on your stay.
I hope this helps!
Lucy, itison Customer Support, 09:42, 21/10/22
Is this price for a Saturday night or is there a further cost?
Gill, 19:32, 27/10/22
Hi Gill,
Thanks for getting in touch!
I'm happy to confirm that a supplementary charge of £30 is required for Saturday stays; payable directly to the hotel.
I hope this helps!
Grace, itison Customer Support, 09:24, 28/10/22