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We are looking to buy this as a gift. What happens if covid restrictions means this can't be used before March what protection do we have. Thanks
09:58, 01/12/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is covered by our Covid-19 guarantee which you can view here https://www.itison.com/pages/guarantee.
I hope this helps!
Jen, itison Customer Support, 10:58, 01/12/20
Can this be booked and used during March 2021 as we have our anniversary on the 19th March and would like to use it round about that time if possible .
Thsnks fir reading.
Gillian Cable
23:14, 01/12/20
Hi Gillian,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used from Monday 11th January 2021 until Wednesday 31st March 2021, Sunday to Thursday, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:02, 02/12/20
Hello!
I was just wondering if this voucher would be possible to book for 3 people together? I noticed that you could book a family room. It would be for my mum, brother and me - we are all part of the same household. I would obviously be happy to pay for the extra.
Thanks,
Nicola
Nicola, 12:04, 03/12/20
Hi Nicola,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact DoubleTree by Hilton Dunblane Hydro directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 13:28, 03/12/20
Hello,
Can you book Saturday night into Sunday?
Thanks :)
23:51, 03/12/20
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Fridays and Saturdays.
I hope this answers your question though
Wallis, itison Customer Support, 09:07, 04/12/20
Hi, we are a family of 4 (2 adults and 2 children with 7 and 8yo)
I would like to know if there are availability for this Friday ans Saturday, 11th and 12th. And to know if the swimingpool is open.
Many thanks
P. Duarte
Pedro, 22:55, 06/12/20
Hi Pedro,
Thanks for getting in touch.
I'm afraid a maximum of 1 child is permitted with the deal.
You'll be able to check availability and make a booking online immediately after buying your voucher. If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
To discuss if the swimming pool is open, please contact DoubleTree by Hilton Dunblane Hydro directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 11:20, 07/12/20
I’ve got a voucher and i tried to use it but it would not take it and I’ve ended up paying for a overnight at a hotel instead of using the voucher
Eileen, 18:29, 08/12/20
Hi Eileen,
Thanks for getting in touch.
I'm sorry you've had trouble arranging a booking with your voucher. I'd recommend contacting DoubleTree by Hilton Dunblane Hydro directly and they'll be able to change the details of your booking and apply your voucher.
I hope this helps!
Courtney, itison Customer Support, 10:01, 09/12/20
Hi I would like to cancel my voucher and get a refund is this possible
Sandra, 23:41, 08/12/20
Hi Sandra,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
Just email us at support@itison.com if you haven't already and we'll be happy to look into this for you.
I hope this helps!
Wallis, itison Customer Support, 10:15, 09/12/20