Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
If booked for 2 adults and 2 children, (4 and 7year olds) , is the only supplement £20?
Suzanne, 11:17, 08/03/20
Hi Suzanne,
Thanks for getting in touch!
I can confirm a maximum of 1 child is permitted for this deal. 0-4yrs are free of charge including breakfast and are included in overall headcount, 5-15yrs require a supplementary charge of £20 per night including breakfast and pay for all other meals as taken; payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 11:37, 08/03/20
Hi there is no dates on this deal that I could see ? Wilma
Wilma, 16:53, 23/04/20
Just found in small print ?
Wilma, 16:55, 23/04/20
Hi Wilma,
Thanks for getting in touch!
I can confirm this voucher is valid until Tue 22 Dec 2020, Sun - Thur; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 09:31, 24/04/20
I booked this deal with you several weeks ago which showed an expiry by the end of June. I don’t anticipate things will be back to normal by then so can you confirm the deal will be extended? Do I need to contact the hotel before the end of June to confirm that we do intend to come but later?
Thanks,
David Fraser.
David, 11:05, 25/04/20
Hi David,
Thank for getting in touch!
I'm happy to let you know this deal is now valid until Tuesday 22nd December 2020.
I hope this helps!
Gillian, itison Customer Support, 10:33, 27/04/20
Can you check in on a Thursday with this deal?
15:52, 23/05/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used to check-in on a Thursday.
I hope this helps!
Wallis, itison Customer Support, 09:27, 25/05/20
Is it possible to buy 2 deals and stay for 2 consecutive nights?
Thanks
Jackie, 07:11, 16/06/20
Hi Jackie,
Thanks for getting in touch!
I can confirm multiple purchases are permitted with a maximum of 4 per person. Multiple vouchers can also be used on consecutive nights, subject to availability.
I hope this helps.
Jen, itison Customer Support, 09:55, 16/06/20
Will all the facilities be available to use at this hotel? Restaurant/bar/pool?
Caroline, 08:40, 16/06/20
Hi Caroline,
Thanks for getting in touch.
All the venues we work with are following Government guidelines and will reopen when it's safe to do so. You're welcome to contact Dunkeld House Hotel directly to discuss the reopening of all the facilities and they'll be happy to advise.
I hope this helps.
Jen, itison Customer Support, 10:19, 16/06/20
Is this deal covered by any refund guarantee in the event of a Covid related complication i.e. hotels not open to public later in the year near date of offer expiry?
Thanks
S, 12:40, 17/06/20
Hi there,
Thanks for getting in touch.
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 13:13, 17/06/20
Hello,
How do we get availability for potentially buying this voucher?
13:57, 25/06/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Dunkeld House Hotel directly and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 14:48, 25/06/20
Is the Hotel dog friendly please ?
Christine, 10:12, 12/07/20
Hi Christine,
Thanks for getting in touch!
I'm afraid dogs aren't permitted at this hotel.
I hope this answers your question though.
Courtney, itison Customer Support, 09:58, 13/07/20
Is the £99 deal still available for September ?
16:04, 03/09/20
Hi there,
Thanks for getting in touch!
I'm afraid this is an older deal which has ended. Older pages do sometimes come up in the results if you search for a deal on the internet.
To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.
I hope this helps!
Wallis, itison Customer Support, 17:16, 03/09/20
Can I book two nights for two with dinner. My daughter has £130 from an old itison which we could not use due to Covid to put towards the stay. We would like to go around 9 th July
Mary, 09:52, 12/06/21
Hi Mary,
Thanks for getting in touch!
I'm afraid this is an older deal that has ended, but we've some great deals in the pipeline - I'm sure a similar deal will pop up soon!
Older pages do sometimes come up in the results if you search for a deal on the internet. To search our website directly for current offers, just head to www.itison.com and use the search option at the top right of the page.
I hope this helps!
Wallis, itison Customer Support, 07:57, 14/06/21