Will the hotel be open. Would I get a refund if the hotel was still closed due to covid?
Liz, 11:47, 23/05/20
Thanks for getting in touch!
While we hope every business we work with will be able to reopen and keep trading, I understand your concern here and we’ve made sure our guarantee covers this.
If you buy something for your favourite business and your voucher can’t be used in the future due to the business closing, we’ll give you itison credit to the value of that voucher for a full 12 months from the date of issue.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.
Hi, I've used my credit to book the Fairfield Hotel for my daughter. I've clicked on to send it as a gift in an email to her. I'm not sure it's been sent though or if I've not proceeded to continue. Thank you if it's already been done.
Anne, 08:38, 29/09/20
Thanks for getting in touch!
I've checked your account and I can confirm this voucher has been sent as a gift to Jennifer. I'd just ask them to keep an eye on their spam/junk folder in case it filters in there.
Overnight stay for two with breakfast, 3 course dinner, Prosecco, leisure access and late check-out
Voucher is valid from Thur 1 Oct 2020 until Sat 1 May 2021, 7 days; subject to availability.
Excludes 25, 31 Dec 2020 and 15 - 18 Apr 2021.
A supplementary charge of £10 is required for Friday stays and £20 for Saturday stays; payable directly to hotel.
Advance booking required. Voucher must be booked by Thur 1 Apr 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used on consecutive nights.
Check-in 3pm, late check-out 12noon.
Standard double or twin room available.
Rooms can be upgraded for a supplementary charge per room per night: executive room £20, seaview room £30; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
3 course set menu only; subject to change. Vegetarian options are available; please advise hotel when booking. No gluten / wheat free options are available.
Includes 200ml glass of Prosecco each upon arrival. Alcohol can be replaced for a soft drink.
Free onsite parking available.
Max of 1 child permitted; under 3’s stay free, ages 3 – 6 require a supplementary charge of £10 when sharing with adults and ages 7 – 16 are classed as adults; please discuss with and pay directly to hotel.
No pets permitted.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.