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I bought this deal but was thrown out of page. Can you please confirm my order and send me details as this is a Christmas gift and I need to print voucher off
17:53, 17/11/19
Hi there,
Thanks for getting in touch – I’m sorry you can't find your voucher.
Not to worry - I’ve re-sent it to you by email, and it should be with you in a couple of minutes. If it doesn’t come through, I’d suggest checking your junk or spam folder in case it’s filtered there.
You can also view and print your voucher by heading to https://www.itison.com/my/complete_orders/
I hope this helps!
Rachael, itison Customer Support, 09:35, 18/11/19
Hi there. Can you use the leisure facilities any time before lunch? Do you have to have both the lunch and use the facilities between 12noon and 4pm or can you use the facilities anytime after they open and have lunch before 4pm? Thanks.
Liz, 11:34, 21/11/19
Hi Liz,
Thanks for getting in touch!
I'm happy to let you know the leisure facilities are open 8am - 8pm, and you're welcome to use them at any time on your chosen date.
I hope this helps!
Gillian, itison Customer Support, 11:56, 21/11/19
Thank you.
Liz, 12:23, 21/11/19
Hi can you tell me do I have to purchase 2 vouchers for myself my partner and our 5 yr old or can we pay separate for the 5 yr old? Thanks
Scott, 17:26, 13/02/20
Hi Scott,
Thanks for getting in touch!
I can confirm children are permitted and can be added on to your booking; paying directly to Lodge on Loch Lomond.
I hope this helps!
Courtney, itison Customer Support, 09:03, 14/02/20