Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
3 of us would like to go to this, how much would it be to add on a single person?
Sarah, 07:55, 08/07/22
Hi Sarah,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Lodge on Loch Lomond directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 09:45, 08/07/22
Does this include use of the sauna?
09:03, 08/07/22
Hi there,
Thanks for getting in touch!
I can confirm this doesn't include leisure access but to discuss this further, you're welcome to contact Lodge on Loch Lomond directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:20, 08/07/22
If I was to book this could I use it on the Monday the 1st of the 8 I will be heading home from Balmaha after a mini moon with my wife would be a nice .
Michael, 17:50, 17/07/22
Hi Michael,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 09:22, 18/07/22
Dog friendly?
Catherine, 07:23, 24/07/22
Hi Catherine,
Thanks for getting in touch!
I would advise contacting the team at Lodge on Loch Lomond directly to discuss this further and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 09:57, 25/07/22
Is there an option for 3 people
Norma, 15:54, 28/07/22
Hi Norma,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Lodge on Loch Lomond directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Laura, itison Customer Support, 09:27, 29/07/22
Is there gluten free option
11:16, 23/08/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know gluten free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Caitlin, itison Customer Support, 11:39, 23/08/22
Can you pay a supplement to use it Saturday or Sunday?
Cherylann, 22:05, 23/09/22
Hi Cherylann,
Thanks for getting in touch!
I'm afraid this voucher excludes Saturdays and Sundays.
I hope this answers your question though.
Fiona, itison Customer Support, 09:13, 24/09/22
Hello,
Do you have vegan options?
Thanks!
Miranda, 21:00, 03/11/22
Hi Miranda,
Thanks for getting in touch!
I'm happy to let you know that vegetarian options are available, and to discuss whether vegan options are available you can contact Lodge on Loch Lomond directly on 01436860201 and they'll be happy to advise. Just make sure to mention you'll be using an itison voucher.
I hope this helps!
Grace, itison Customer Support, 09:17, 04/11/22
We’ve paid for overnight at hotel but not picked day yet, possibly be January, will the voucher still be valid till then!
Margaret, 22:59, 08/11/22
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is only valid until Friday the 23rd of December 2022.
I hope this answers your question though.
Wallis, itison Customer Support, 08:22, 09/11/22