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Are pets allowed?
03:12, 13/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 2 pets are permitted at a supplementary charge of £10 per stay; please discuss with and pay directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:59, 13/10/19
Can I buy 2 x one night dbb vouchers and use them back to back for a 2 night stay. I want to purchase this as a gift therefore would prefer dinner on both nights.
13:37, 17/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 14:02, 17/10/19
How long is this offer valid ? Ie would like to use in October as we spent our wedding anniversary there 4 years ago ?
Elaine
Elaine, 14:29, 29/02/20
Hi Elaine,
Thanks for getting in touch!
I can confirm vouchers are valid until Sun 26 Apr 2020, so can't be used in October.
I hope you find another suitable deal and enjoy your anniversary!
Courtney, itison Customer Support, 15:08, 29/02/20
Sorry just read small print
Elaine
Elaine, 14:30, 29/02/20
Do you have availability tomorrow night for this
18:12, 06/03/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Stonefield Castle directly on 01880 820836 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 09:14, 07/03/20
Is the hotel pup friendly & does it have a lift please ?
Lyn, 11:27, 14/05/20
Hi Lyn,
Thanks for getting in touch!
A max of 2 pets are permitted at a supplementary charge of £10 per stay; payable directly to the hotel.
Wheelchair access is available, but we'd recommend contacting Stonefield Castle directly to discuss your requirements further.
I hope this helps!
Courtney, itison Customer Support, 12:00, 14/05/20
Hi
Can you please confirm the dates that this deal can be used?
Thanks
09:02, 03/07/20
Hi there,
Thanks for getting in touch.
I'm happy to confirm this voucher can be used until Tuesday 22nd December 2020 and is valid 7 days, subject to availability.
I can confirm 1st July - 31st August 2020 are excluded dates.
I hope this helps.
Jen, itison Customer Support, 10:41, 03/07/20
Can I bring my 2 poodles in the restaurant, don’t mind talking them to the bar.
Thank you
Sheila, 17:50, 04/07/20
Hi Sheila,
Thanks for getting in touch!
I can confirm pets are permitted in the rooms, but we'd recommend contacting Stonefield Castle directly to discuss pet-friendly areas around the hotel and they'll be happy to advise.
I hope this helps!
Courtney, itison Customer Support, 10:17, 06/07/20