Hi, I’m keen to purchase this as a gift but wanted to check that if the hotel does not reopen the future that the money will be refunded. Many thanks.
Thanks for getting in touch!
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
Overnight suite stay for two with a glass of fizz on arrival, robes & slippers, breakfast, full use of leisure facilities and late checkout
The option to include dinner
Choose from either the General Wades / Fisherman's Cottage suites OR The Duke's suite
Voucher is valid from Wed 1 Apr 2020 until Tue 22 Dec 2020, Sun - Thur; subject to availability.
Excludes Fri - Sat, 16, 22 - 23, 29 Apr and 4, 9, 25 Jun 2020.
Advance booking required. Voucher must be booked by Wed 30 Sep 2020 (we don’t want you to miss out!).
Once booked with hotel, the voucher is non-changeable or refundable.
Options 1 and 3: available for General Wades Suite or Fisherman's Cottage Suite; both suites are adjacent to the hotel.
Options 2 and 4: available for The Duke's Suite only.
Multiple voucher purchases permitted; max 4 per person.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, late check-out 12noon.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes robe and slippers each and full use of leisure facilities.
Options 3 and 4 include a £26pp dinner allowance towards the a la carte menu. Menu can be viewed here; subject to change. Excludes side dishes. Vegetarian, gluten / wheat free options are available. Please advise hotel when booking.
Includes a 125ml glass of fizz on arrival per person. Alcohol can be replaced with a soft drink.
Max 1 child permitted, 0 - 4 yrs are free of charge including breakfast and are included in overall headcount, 5 - 15 yrs require a supplementary charge of £20 per night including breakfast and pay for all other meals as taken; payable directly to hotel.
Max of 2 dogs are permitted in Fisherman's Cottage and General Wade suites at a supplementary charge of £20 per night; payable directly to hotel. Pets not permitted in Duke's Suite.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.