Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there a dinner allowance for a 1 night stay?
jean, 09:07, 05/07/22
Hi Jean,
Thanks for getting in touch!
I'm happy to confirm an overnight stay for two with £30pp dinner spend, leisure access and breakfast is £149.00.
You can view the purchase options by clicking Buy Now.
I hope this helps!
Jen, itison Customer Support, 10:00, 05/07/22
Hi, can you advise how I book my stay? I want to find out if certain dates are still available before I purchase a voucher as I am only able to come on certain dates
21:09, 12/07/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 10:00, 13/07/22
Hi I'm trying to use my voucher to book with no joy please help
16:37, 29/07/22
Hi there,
Thanks for getting in touch!
I believe our Customer Support team have now replied to your email to lend a hand.
I hope this helps!
Fiona, itison Customer Support, 08:12, 30/07/22
Can I check availability before I book with itison.
Fred, 08:57, 04/08/22
Hi Fred,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:15, 04/08/22
Are dogs aloud ?
Steven, 10:29, 04/08/22
Hi Steven,
Thanks for getting in touch!
I'm happy to let you know that pets are permitted for a £12 per pet/night supplement.
I hope this helps!
Fiona, itison Customer Support, 10:33, 04/08/22
I'm wondering if this is the second time this offer has appeared?
Given that the start date is June, the end the 30 Sept, plus all the exclusions, this offer leaves a surprisingly narrow window of dates.
Why does it not continue into October?
Fred, 16:05, 22/08/22
Hi Fred,
Thanks for getting in touch!
I can confirm this offer is valid until the 30th of Sep 2022, and excludes 26-27 Aug and 3-4, 9-10, 13-14, 17-18, and 24 Sep.
I'm really sorry if this deal isn't suitable for you, but hopefully, another offer will become available soon.
I hope this helps!
Courtney, itison Customer Support, 17:02, 22/08/22
I've purchased this voucher and booked my stay. However I need to upgrade my room as bringing our 2kids. I put it in the additional notes when booking. Is this the correct thing to do or should I phone the hotel and speak to them?
jenna, 12:51, 30/08/22
Hi Jenna,
Thanks for getting in touch!
To discuss room upgrades, please feel free to contact the Thainstone Hotel directly on 01467 621643 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Lucy, itison Customer Support, 14:49, 30/08/22