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How do I find out if the hotel has availability for these rates on the date that I require. I don’t want to book through this only for the hotel not to have availability for the specific date I require. Regards, Davie
20:31, 06/11/21
Hi Davie,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 11:40, 07/11/21
Hi, we were keen to book on a certain date, which I think we would need to do post purchase, per the message below. My question is does the £109 really include the dinner allowance? We would be trying a Sat night and would have to pay the supplementary charge, but were not that keen on eating at the hotel. On the night we plan to go it is like £250 on their own website for B&B, can it really be £109 with a dinner allowance? Best regards, Jonathan
Jonathan, 10:05, 03/12/21
Hi Jonathan,
Thanks for getting in touch!
I'm happy to confirm this deal is £109 for an overnight stay for two with a £40 dinner allowance, full Scottish breakfast and leisure access.
A supplementary charge of £10 is required for Saturday stays; payable directly to the hotel and subject to availability.
I hope this helps!
Courtney, itison Customer Support, 10:16, 03/12/21
Before I buy this voucher can you tel me if Friday the 4th of March is available?
Robert, 10:25, 07/02/22
Hi Robert,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 12:22, 07/02/22
Could we purchase 2 deals and use for 2 adults & 3 children (aged 6, 9 & 11). We’d need one room which could sleep 2 (1 adult & 1 child) and one room for 1 adult & 2 children. Thanks
20:50, 07/02/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know that a maximum of 2 children are permitted per room, for a supplementary charge of £25; payable directly to Village Hotel Glasgow.
I hope this helps!
Fiona, itison Customer Support, 10:02, 08/02/22
hi we have been gifted a voucher for village hotel Edinburgh. I cannot find this deal on your site. voucher code is XXXX-XXXXXX.
The hotel are not answering the phone. Can you assist
Thanks
Brian
kate, 19:50, 08/02/22
Hi Brian,
Thanks for getting in touch, although I'm sorry to hear you're having trouble using your voucher.
Please contact us at support@itison.com and we'll be happy to help you with this further.
I hope this helps in the meantime!
Laura, itison Customer Support, 10:38, 09/02/22