Balmoral Estates, The Estates Office, Ballater, AB35 5TB
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What dates are available?
08:38, 29/04/21
No dates showing for bookings in June, yet says available then.
Colette, 09:32, 29/04/21
Hi Colette,
Thanks for getting in touch although I'm sorry for the delay.
It looks like there was an issue with the booking site but this seems to be fixed now.
I hope this helps!
Jen, itison Customer Support, 15:03, 04/05/21
hi what would it cost for 5 and 7 year old for this ? thanks
MJY, 14:21, 29/04/21
Hi there,
Thanks for getting in touch!
Children (ages 5 - 16) are charged £6 per ticket; payable directly to Balmoral.
I hope this helps!
Courtney, itison Customer Support, 14:41, 29/04/21
hi is this cost for afternoon tea and the tour? thanks
MJY, 19:41, 29/04/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is for two people and includes an afternoon tea experience with sweet treats in the restaurant and an audio-guided tour around the grounds, exhibitions and magnificent Ballroom.
I hope this helps!
Rachael, itison Customer Support, 09:31, 30/04/21
Hi there is the price inclusive of 2 people for tour & afternoon tea?
Brenda, 18:31, 29/04/21
How long is the voucher valid for? I want to go in October
21:19, 29/04/21
Hi Brenda,
Thanks for getting in touch!
I'm happy to let you know this voucher is for two people and includes an afternoon tea experience with sweet treats in the restaurant and an audio-guided tour around the grounds, exhibitions and magnificent Ballroom.
I’m afraid this deal can only be used until Saturday the 31st of July 2021.
I hope this helps!
Wallis, itison Customer Support, 09:15, 30/04/21
I have made a mistake and booked 4 vouchers for 4 people. I now realise it is one voucher for two people.
Is it possible to get a refund for two vouchers?
13:59, 30/04/21
Hi there,
Thanks for getting in touch!
If you need help with an order you've placed, just drop us a line at support@itison.com and we'll be happy to try and help!
Gillian, itison Customer Support, 14:16, 30/04/21
I would love to buy one if your vouchers if you haven’t been refunded as it’s for my friends birthday and they have sold out ?
Mary, 21:39, 05/05/21
hi there. I have just booked afternoon tea at balmoral. it does not say that it does not include admission charge to balmoral what's that all about
12:23, 01/05/21
Hi there,
Thanks for getting in touch.
I'm happy to let you know this voucher includes admission and an audio-guided tour around the grounds, exhibitions and magnificent Ballroom.
I hope this helps!
Rachael, itison Customer Support, 10:50, 03/05/21
Hi, if we pay the £6 admission for our 6 & 8 year old, can they share our afternoon tea? Thanks
10:42, 04/05/21
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but children can be added on for £6. However, to discuss the afternoon tea, you're welcome to contact Balmoral directly by calling 013397 42534 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 15:11, 04/05/21
Gutted to see this is sold out, will it be back?
18:32, 04/05/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has now sold out and we're unable to sell any more vouchers at the moment. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 08:58, 05/05/21
Do you offer a wait list in case someone cancels and I could get the tickets?
18:34, 04/05/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has now sold out and we're unable to sell any more vouchers at the moment. We also don't offer a wait list service, but we've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 08:58, 05/05/21
What was the total cost for 2 people including tour and afternoon tea.
Rosemary, 14:14, 08/05/21
Hi there,
Thanks for getting in touch!
I'm afraid this deal has now sold out and we're unable to sell any more vouchers at the moment. We also don't offer a wait list service, but we've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Rachael, itison Customer Support, 09:44, 10/05/21
Is this deal on want to buy it goff red tomorrow to use?
Claire, 11:38, 19/07/21
Hi Claire,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Courtney, itison Customer Support, 11:48, 19/07/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 17 May 2021 until Sat 31 Jul 2021, 7 days; subject to availability.
Entry to the estate is from 10am.
Voucher must be booked by Mon 19 Jul 2021.
Once voucher is booked with Balmoral, the voucher is non-changeable or refundable.
Multiple voucher purchases permitted.
Includes afternoon served in the restaurant between 2.30pm - 4.30pm; subject to availability. Vegetarian, vegan, gluten / wheat / dairy free options are available. Max of 1 voucher per table.
Tour duration: approx 1hr 15mins.
Audio handset tour is available in English, French, German, Italian, Dutch and Spanish.
All visitors are required to register with track and trace on arrival and face masks must be worn in indoor spaces.
Further information on the tour can be found here: https://www.balmoralcastle.com/admissions.htm.
Children are classed as ages 5 - 16 years and under 5's go free. Children are charged at £6 ticket price; payable direct.
Wheelchair accessible with ramped access to all exhibitions. Parking for disabled is available within the grounds. Please drive up to the ticket office and enquire. Battricars and wheelchairs are available for customers to borrow at no extra charge; please discuss direct.
Admission charges include parking, access to the formal and vegetable gardens, exhibitions in the stable area and the ballroom.
Please note that contactless and card payments are the preferred methods of payment in the Gift Shop and Coffee Pod.
Photography is allowed in all areas except the Ballroom.
Drones are not permitted anywhere on the Balmoral Estate.
Dogs are permitted in all areas except the Ballroom and gift shop. Assistance dogs are allowed in all areas.
Please note that all other rooms within the Castle are not available to the public as these are Her Majesty The Queen's private rooms.
Advance booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.