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Just to confirm you can’t use this voucher until April next year?
Richard, 20:57, 04/10/19
Hi Richard,
Thanks for getting in touch!
I can confirm this voucher is valid from Wednesday 1st April 2020.
I hope this helps!
Gillian, itison Customer Support, 10:03, 05/10/19
Can you pls confirm that my purchase of 2 vouchers gives entry for 4 people? Thanks.
16:21, 12/11/19
Hi there,
Thanks for getting in touch!
I can confirm option 1 is for 2 adult or child tickets to Balmoral so buying 2 vouchers will be valid for 4 people.
I hope this helps!
Jen, itison Customer Support, 16:32, 12/11/19
Is a concession classed as an adult or possibly a child?
We are 2 adults a child and a granny ... can we buy the family ticket or do we have to buy 2 of the other? Thank s
Marie, 21:40, 22/11/19
Hi Marie,
Thanks for getting in touch!
I'm afraid the family ticket can only be used for 2 adults and up to 4 children up to the age of 16 years old.
You're welcome to contact Balmoral directly on 013397 42534 to discuss the cost of concession tickets and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:08, 23/11/19
Is this £12 voucher for two adults entry ?
09:48, 22/02/20
Hi there,
Thanks for getting in touch!
I can confirm voucher option 1 is £12 instead of up to £24 for 2 adult or child tickets to Balmoral.
I hope this helps!
Rachael, itison Customer Support, 15:10, 22/02/20
Is there a foreign language option (specifically Portuguese) as my girlfriend doesn’t speak English
David, 09:03, 01/03/20
Hi David,
Thanks for getting in touch.
I can confirm the audio handset tour which requires a deposit of £5 per handset, is available in English together with Dutch, French, German, Italian and Spanish translations.
I hope this helps answer your question though.
Jen, itison Customer Support, 09:54, 01/03/20
Unable to complete purchase as verification button does not work
Alan, 20:21, 13/03/20
Hi Alan,
Thanks for getting in touch - I'm sorry to hear this.
In the first instance, I'd recommend trying to place your order again on a different device if you can, in case the problem is down to a setting in your current browser.
If the problem persists, just drop us a line at support@itison.com directly and we'll be happy to lend a hand!
Gillian, itison Customer Support, 09:40, 14/03/20
I bought this earlier and now the castle is closed. If it remains closed due to COVID-19, can it be refunded? Thanks
Martin, 21:51, 15/05/20
Hi Martin,
Thanks for getting in touch.
While we hope every business we work with will be able to reopen and keep trading, I understand your concern here and we’ve made sure our guarantee covers this.
If a business you have a voucher for were to cease trading, we’ll let you know as soon as possible and automatically issue you with credit to spend on itison over the following 12 months. I hope this helps to reassure you.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.
Stay positive and keep safe!
Rachael, itison Customer Support, 10:58, 18/05/20