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Are dogs allowed in the grounds?
George, 07:37, 20/09/20
Hi George,
Thanks for getting in touch!
I can confirm dogs are permitted in all areas except the Ballroom and gift shop. Assistance dogs are allowed in all areas.
I hope this helps!
Courtney, itison Customer Support, 09:51, 21/09/20
Do you have to book a day for the tour
15:06, 20/09/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 09:51, 21/09/20
How do you know if the date you have purchased is available? Also is it £15 for two tickets this is what your info suggests but when I purchase two tickets the amount to pay is £30. I am interested in the last day 30 th Dec but there is not the option to see if this time is available.
Gina Shields
Gina, 09:43, 26/09/20
Hi Gina,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I can confirm our vouchers are for two people, so you'll only need to select 1 voucher for £15.00. If you buy two vouchers, this will be suitable for four people.
I hope this helps!
Courtney, itison Customer Support, 10:01, 26/09/20
Hello, I am coming up on holiday next week and would wish to use this voucher during that time. Given the changes in govt policy re socialising, can you tell me if this would be possible?
Lesley, 13:21, 27/09/20
Hi Lesley,
Thanks for getting in touch!
I can confirm this voucher is valid from Sat 3 Oct 2020, but we'd recommend contacting Balmoral directly, on 013397 42534, to discuss their opening.
I hope this helps!
Courtney, itison Customer Support, 08:49, 28/09/20
Hi there
Do you have plans to release more tickets? I was holding off buying until I knew more about travel and restrictions this week, went to buy at weekend and missed the deal. Thanks
Helen, 07:44, 27/10/20
Hi Helen,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Courtney, itison Customer Support, 08:20, 27/10/20