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Hi, are kids allowed? Age 2 and 4? Thanks
01:29, 21/04/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know children are permitted and must be included in the overall headcount. Children must be over 8 to take part in activities. Under 18s must be accompanied by an adult.
I hope this helps!
Courtney, itison Customer Support, 08:35, 21/04/22
Hi
Are dogs permitted to stay?
Thanks
13:43, 23/04/22
Hi there,
Thanks for getting in touch!
I'm afraid dogs aren't permitted.
I hope this answers your question though.
Hannah, itison Customer Support, 14:44, 23/04/22
Hi - if we pay the £99 supplement for an extra person (our 13 year old) does that include the activities or just the stay?
Heather, 09:39, 24/04/22
Hi Heather,
Thanks for getting in touch!
I'm happy to let you know the £99 supplement on voucher option one is for a 2 night stay and 2 activities.
I hope this helps!
Hannah, itison Customer Support, 11:20, 24/04/22
Hi. We have set holidays. Is there a way to check availability of stays and activities before we buy a voucher.
Thanks
Sueanne, 04:54, 12/05/22
Hi Sueanne,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 10:36, 12/05/22
What is your availability between the 11th-15th june 17th-19th june for 2people (1 voucher) thankyou
11:12, 17/05/22
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking via email immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Caitlin, itison Customer Support, 12:18, 17/05/22
Can you add on children
16:35, 19/05/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know that additional guests can be added for a supplementary charge of £99 for option 1 and £159 for option 2; payable directly.
Children are permitted. Children must be over 8 to take part in activities, and under 18s must be accompanied by an adult.
I hope this helps!
Caitlin, itison Customer Support, 17:14, 19/05/22
Your website says 5+ for paddle sports only. Why does your itison voucher say children must be 8+?
Lorraine, 11:45, 14/08/22
Hi Lorraine,
Thanks for getting in touch!
I can confirm paddle boarding is suitable for ages 5+, but children must be over 8 to take part in all other activities.
I hope this answers your question!
Courtney, itison Customer Support, 09:48, 16/08/22