Airth, Stirlingshire, FK2 8JF
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Does this hotel have rooms that do not allow pets. My friend is allergic and can’t be in a room that has previously had pets. Thanks
elizabeth, 07:18, 04/02/20
Hi Elizabeth,
Thanks for getting in touch!
To discuss this further, please contact Airth Castle directly and they'll be happy to advise.
I hope this helps!
09:12, 04/02/20
How do I book ?
Yvonne, 08:59, 04/02/20
Hi Yvonne,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with full booking instructions.
I hope this helps!
Courtney, itison Customer Support, 09:14, 04/02/20
Hi I have a 4 year old and 8 year old boys would I ask hotel about supplement for family room or can yous help
annmarie, 09:25, 04/02/20
Hi Annmarie,
Thanks for getting in touch!
Up to 2 children can stay per voucher, provided you upgrade to a family room. Children up to 12 stay free, and ages 13-15 are charged at £15 per night including breakfast.
I hope this helps!
Gillian, itison Customer Support, 09:30, 04/02/20
Can I buy as a gift voucher?
10:40, 04/02/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know you'll be able to add a gift message to this voucher immediately after purchase, if you wish to.
I hope this helps!
Gillian, itison Customer Support, 10:57, 04/02/20
Can I use the offer on weekend
Caroline, 11:04, 04/02/20
Hi Caroline,
Thanks for getting in touch!
I'm happy to confirm Option 3 is valid from Fri 7 Feb 2020 until Fri 31 Jul 2020, and can be used Fri or Sat only; subject to availability. Please note limited availability on Saturdays and excluded dates apply.
I hope this helps!
Courtney, itison Customer Support, 11:22, 04/02/20
Hi if I was looking to but this deal for for 2 adults and children of 8 16 would the 16 yes old be classed as a adult?
Many thanks
Nicola, 11:05, 04/02/20
Hi Nicola,
Thanks for getting in touch!
I can confirm a max of 2 children are permitted. Children up to 12 stay free, ages 13 - 15 are £15 per night, and ages 15 and over are classed as adults.
I hope this answers your question.
Courtney, itison Customer Support, 11:23, 04/02/20
Hi there, what dates does this offer run from/to please
12:07, 04/02/20
Hi there,
Thanks for getting in touch!
There are a few different options available for this deal with different validity periods, but you're welcome to view all details in the small print before buying a voucher.
I hope this helps!
Courtney, itison Customer Support, 12:11, 04/02/20
Won’t let me process the payment. Can’t see a promotional code on the deal
Denise, 13:36, 04/02/20
Hi Denise,
Thanks for getting in touch!
I can confirm you don't need a promotional code to complete your order, so you should be able to process the payment without one.
If you're still struggling, just give us a call on 0141 223 8843 and we'll be happy to help!
Gillian, itison Customer Support, 13:50, 04/02/20
Is the family room two double beds ?
John, 00:01, 05/02/20
Hi John,
Thanks for getting in touch!
You're welcome to contact Airth Castle Hotel & Spa directly and they'll be happy to discuss room types.
I hope this helps!
Gillian, itison Customer Support, 08:20, 05/02/20
Hi
With regards to the rooms and the information in small print , with this booking are u staying in the castle rooms or the hotel mentioned ?
Kind Regards
Miss M McKay
16:26, 06/02/20
Hi there,
Thanks for getting in touch!
I can confirm the available rooms for this deal are located in the main hotel, rather than the castle.
I hope this answers your question!
Gillian, itison Customer Support, 17:39, 06/02/20
Hi I’m looking for 2 nights stay breakfast both mornings included for Monday 13th and Tuesday 14th April with Dinner on the first night . Is this possible in the deal ? I am dairy free as well but hubby will eat anything more or less. It’s his bday.
katherine, 14:31, 16/02/20
Hi Katherine,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 15:06, 16/02/20
Hi I have bought this deal and my friend has just came back with complaints can i cancel and book mar hall instead ...it s for my friends 50th birthday and I don't want her to be disappointed I would rather pay more
angela, 23:25, 02/03/20
Hi Angela,
Thanks for getting in touch!
If your order is no longer suitable, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:11, 03/03/20
How much does it cost to upgrade to a family room, kids are both under 2
Louise, 09:56, 03/03/20
Hi Louise,
Thanks for getting in touch!
To discuss the possibility and cost of upgrading to a family room, please contact Airth Castle Hotel directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:02, 03/03/20
I can't book this, no facility to buy
08:43, 10/03/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
I hope this helps!
Jen, itison Customer Support, 09:37, 10/03/20
I see that this voucher is only valid until the end of July. Would there be assurances in place that would extend this voucher if the situation with COVID-19 prevents us from going by this time?
11:09, 26/04/20
Hi there,
Thanks for getting in touch!
We know things are uncertain at the moment, and that's why we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 10:40, 27/04/20
Hi is this deal going to be extended due to the situation just now?
gillian, 09:54, 03/05/20
Hi Gillian,
Thanks for getting in touch!
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 10:23, 04/05/20
If I buy this does the time limit still apply? I would need to use it before the end of june? Or will it be extended due to coronavirus?
13:37, 19/05/20
Hi there,
Thanks for getting in touch!
We know things are uncertain at the moment, and that's why we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Wallis, itison Customer Support, 14:35, 19/05/20
Hi i see this deal is only valid till end of july but cant be used before then. Is the date being extended? Thanks
Laura, 07:36, 05/06/20
Hi Laura,
Thanks for getting in touch!
We know things are uncertain at the moment, and that's why we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Rachael, itison Customer Support, 09:33, 05/06/20
Hi Laura,
Thanks for getting in touch!
We know things are uncertain at the moment, and that's why we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Rachael, itison Customer Support, 09:33, 05/06/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Option 1: Voucher is valid from Thur 6 Feb 2020 until Fri 1 Apr 2022, Thur only; subject to availability. Excludes Fri - Wed, and 23 & 30 Dec 2021.
Option 2: Voucher is valid from Sun 2 Feb 2020 until Fri 1 Apr 2022, Sun - Wed only; subject to availability. Excludes Thur - Sat, and 26-29 Dec 2021.
Option 3: Voucher is valid from Fri 7 Feb 2020 until Sat 26 Mar 2022 , Fri or Sat only; subject to availability. Excludes Sun - Thur, 25 Dec 2021 & 12 Feb 2022. Please note limited availability on Saturdays.
Excludes 1 -31 Jan 2022.
Voucher must be booked by Fri 4 Mar 2022 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 2pm, late check-out 12noon.
Resort double room available (located in main hotel, not in Castle).
Rooms can be upgraded for a supplementary charge per room per night: castle double/twin £35, hotel junior suite £35, castle four poster room £45; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Includes a £20pp dinner allowance each towards the Grill menu; menu is subject to change.
Vegetarian, vegan gluten / wheat and dairy free options are available. Please advise hotel when booking.
Table required back after 1 hr 30 mins. Max of 4 vouchers per table.
Includes a bottle of house red, white or rose wine on arrival. Alcohol cannot be replaced with a soft drink.
Max of 2 children permitted; family room upgrade required. Children up to 12 stay free, ages 13 - 15 are £15 per night. Includes breakfast.
Max of 2 pets are permitted at a supplementary charge of £10 per pet per night; payable directly to hotel.
No wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.