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Would a baby in a carrier be counted as one of the 4 people?
08:25, 11/07/23
Hi there,
Thanks for getting in touch!
To check the age requirements before buying a voucher, please contact Action Glen at Crieff Hydro directly on 01764 651 671 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Fiona, itison Customer Support, 10:33, 11/07/23
If there is 4 adults in the group do we get to walk an alpaca each or do we share one alpaca?
08:39, 16/07/23
Hi there,
Thanks for getting in touch!
I can confirm only one person can walk with the alpaca at any one time (take turns walking the alpaca and then you’ll need to walk behind the group when not with the alpaca).
I hope this helps!
Fiona, itison Customer Support, 09:45, 17/07/23
Do I need to be a guest at the hydro to use this?
Dawn, 14:37, 21/07/23
Hi Dawn,
Thanks for getting in touch!
I can confirm you don't need to be staying at Crieff Hydro to use this voucher.
I hope this helps!
Rachael, itison Customer Support, 15:25, 21/07/23
I have emailed and phoned numerous times to book our voucher. I’ve had no reply from my email and when phoning the mailbox is full. Could you help please
Karen, 12:58, 28/07/23
Hi Karen,
Thanks for getting in touch although I'm sorry to hear you're having trouble booking.
If you pop our support team an email to support@itison.com we'll be happy to help get your booking arranged.
I hope this helps in the meantime.
Rachael, itison Customer Support, 14:23, 28/07/23
If younger children need an adult, will the adult have to pay too? As well as the child?
23:54, 05/09/23
Hi there,
Thanks for getting in touch!
I can confirm under 12’s must be accompanied by an adult to help hold and guide the Alpaca and will be counted in the overall headcount.
I hope this helps!
Rachael, itison Customer Support, 09:19, 06/09/23
Is it available on Sat 16th Sep
2 Adults 2 children at 1430
Look forward to hearing from you.
Kind regards
Moyna Miller
Moyna, 11:37, 13/09/23
Hi Moyna,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Action Glen at Crieff Hydro directly 01764 651 671 and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Lucy, itison Customer Support, 11:46, 13/09/23