Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I have just purchased deal, do I contact the hotel direct to book?
Pauleen, 18:47, 11/06/19
Hi Pauleen,
Thanks for getting in touch and yes, that's correct!
Full booking instructions can be found in the How to Book section of your voucher.
I hope this helps!
Gillian, itison Customer Support, 07:38, 12/06/19
Hi if I go ahead and purchase the deal what happens if the dates I want are unavailable? Can I contact the hotel first to ensure dates r available then book through itoson? I want to go on the 17th of July for 1 night stay. Thank you
McCartney, 21:52, 18/06/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact the Dumfries Arms Hotel directly on 01290 429 230 and they'll be happy to discuss.
If you go ahead and buy your voucher, and then can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:43, 19/06/19
How much is it to include the dinner deal
Rebecca, 12:51, 25/06/19
Hi Rebecca,
Thanks for getting in touch!
I can confirm voucher options 2 and 3 both include dinner:
- Option 2 - £89 for an overnight stay for two including breakfast, a 2-course dinner and a glass of fizz on arrival each
- Option 3 - £129 for a two-night stay for two with breakfast, 2-course dinner on the first night and a glass of fizz on arrival
I hope this helps!
Rachael, itison Customer Support, 12:54, 25/06/19
Is this deal based on 2 people sharing or 59 each
Younger, 23:34, 11/07/19
Hi there,
Thanks for getting in touch!
Each voucher, including the £59 option, is for two people.
I hope this helps!
Gillian, itison Customer Support, 08:55, 12/07/19
Can we take our 16 month old with us?
14:26, 18/07/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 2 children are permitted, and under 2s stay free of charge, including cots.
I hope this helps!
Gillian, itison Customer Support, 14:45, 18/07/19