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If I buy a voucher as a gift will I know if it's been used ? Thanks
Samantha, 13:59, 27/08/21
Hi Samantha,
Thanks for getting in touch!
After a voucher has been redeemed, you can see on your account that it's been marked as used. You can view your vouchers here https://www.itison.com/my/complete_orders.
I hope this helps!
Jen, itison Customer Support, 14:38, 27/08/21
After I book how do I know if it bus merchant city or renfield street
16:11, 30/08/21
Hi there,
Thanks for getting in touch!
I'm happy to confirm vouchers can be used in either of the Cup branches; Merchant City or Renfield Street.
Once you've bought this deal you'll receive a unique voucher which includes full instructions on how to make a booking for your preferred venue.
I hope this helps!
Courtney, itison Customer Support, 16:31, 30/08/21
I’m happy to book online do I book three cups own website.
Colette, 18:36, 16/09/21
Hi Colette,
Thanks for getting in touch!
You'll be given a link to book this deal online once you've ordered your voucher.
I hope this helps!
Gillian, itison Customer Support, 09:20, 17/09/21
Hi is Saturday the 2nd October available?
Regards,
David.
21:24, 30/09/21
Hi David,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:14, 01/10/21
do they do vegan and celiac options?
Wendy, 07:54, 11/10/21
Hi Wendy,
Thanks for getting in touch!
I can confirm vegetarian, vegan and gluten / wheat free options are available; please advise the restaurant at the time of booking.
I hope this helps!
Rachael, itison Customer Support, 07:58, 11/10/21
Is there any way of adding a booking for a third person please?
09:07, 11/10/21
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Cup Merchant City directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:35, 11/10/21
The afternoon tea at Cup - is alcohol included? Not clear
June, 12:24, 11/10/21
Hi June,
Thanks for getting in touch.
I can confirm this deal does not include alcohol but it does include a choice of tea or coffee per person.
I hope this helps!
Jen, itison Customer Support, 13:05, 11/10/21