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Is any of the meat halal?
Tariq, 09:54, 13/11/19
Hi Tariq,
Thanks for getting in touch!
I'm afraid the meat isn't halal here.
I hope this answers your question, though.
Courtney, itison Customer Support, 10:03, 13/11/19
Can I use this voucher at falkirk
Nicola, 06:06, 11/02/20
Hi Nicola,
Thanks for getting in touch!
I can confirm this deal is valid for Dunfermline, Perth or Stirling and will not be accepted in Falkirk.
I hope this answers your query though!
Rachael, itison Customer Support, 09:04, 11/02/20
Hi
Is there a limit on how many drinks you can have per person?
Many thanks
23:07, 24/11/19
Hi there,
Thanks for getting in touch!
I can confirm this deal includes any cocktail including a gin or Prosecco slushy, 175ml glass of house wine or a pint of house lager each. Alcohol can be replaced with a draught soft drink.
I hope this helps!
Rachael, itison Customer Support, 09:07, 25/11/19
Can under 18s use the meal themselves? Thanks
Karen, 16:00, 23/12/19
Hi Karen,
Thanks for getting in touch!
It would be at the discretion of the venue to permit entry for under 18's but you're welcome to get in touch with them directly and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 17:06, 23/12/19
How long is voucher valid for ?
Alice, 21:51, 29/12/19
Hi Alice,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Friday the 3rd of January 2020 until Sunday the 15th of March 2020, and is valid 7 days a week between 11am – 9pm; subject to availability.
I hope this helps!
Wallis, itison Customer Support, 12:03, 30/12/19
Hi it’s normally £10 per person for a burger and drink, how is £15 for 2 a saving of 50%?
Natalie, 10:12, 04/01/20
Hi Natalie,
Thanks for getting in touch.
I’m happy to help clear this up, as our prices are all checked before our deals go on sale.
This deal is for 2 people and includes:
Top price burger, usually £9.50 per person.
A cocktail each, usually £5.95 per person.
This gives a top price of £30.90 and as our vouchers are £15, the saving is 51%
Our deal providers can offer their own promotions directly, and I’m afraid we don’t have much control over these. Where we can though, we will link to their website on our deal so you check their offers out before you buy.
I hope this helps!
Rachael, itison Customer Support, 10:46, 04/01/20
Hi , can I book for Saturday at any time of day fir 4 people. Regards Ian
Margaret, 21:04, 22/01/20
Hi Margaret,
Thanks for getting in touch!
I can confirm this voucher is valid from Fri 3 Jan 2020 until Sun 15 Mar 2020, 7 days a week 11am – 9pm; subject to availability. Advance booking is not required and a max of 4 people per table are permitted.
I hope this answers your question.
Rachael, itison Customer Support, 09:18, 23/01/20
Can this be used at the falkirk branch
Hayley, 12:47, 29/01/20
Hi Hayley,
Thanks for getting in touch!
I'm afraid this deal is only valid for the Dunfermline, Perth and Stirling branches.
I hope this answers your question, though.
Gillian, itison Customer Support, 13:29, 29/01/20
I checked earlier this was available in airdrie now it’s not, is this correct?
Carol, 13:31, 12/02/20
Hi Carol,
Thanks for getting in touch!
To see our deal with vouchers valid for use in Airdrie, just head to https://www.itison.com/Dundee/deals/award-winning-monterey-jack-s-burgers-drinks-4-locations.
I hope this helps!
Gillian, itison Customer Support, 13:53, 12/02/20
I was wondering if I could book a table for today at 3pm?
jillian, 12:35, 18/02/20
Hi Jillian,
Thanks for getting in touch!
I’m happy to let you know advance booking is not required, and vouchers can be used 7 days a week between 11am and 9pm; subject to availability.
If you can't use the voucher on your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 13:28, 18/02/20
Hiya. It states you can substitute the alcohol for a draft drink. Would it be possible to substitute for a non alcoholic cocktail? Hoping to take my daughter and her friends out for her birthday. Thanks
Fiona, 18:42, 24/02/20
Hi Fiona,
Thanks for getting in touch!
I can confirm alcohol can be substituted for a draught soft drink, but you're welcome to contact Monterey Jack's directly and they'll be happy to discuss the possibility and cost of upgrading to a non alcoholic cocktail.
I hope this helps!
Gillian, itison Customer Support, 08:13, 25/02/20
Urgent. You say that unlike most deals, that advanced booking is not required for this one. Booking not required to me does not mean booking not allowed. As it's Friday night and would be very busy, and we are only in Stirling until tomorrow I though we should book or we would loose our voucher if they were full. I went in to book a table but they would not take my booking. I explained our situation but they were not sure nterested. They said I shouldn't have to waited much longer than 20-30 minutes. No way I am waiting for a table an indefinite time. I will be asking for a refund for this voucher even though it's more than 14 days since I bought it as the terms and conditions do not say ii cannot book only that booking is not required . Help
G, 16:01, 28/02/20
Hi there,
Thanks for getting in touch!
I'm really sorry you've had trouble using your voucher. If you would like more help with this, you're welcome to contact us at support@itison.com and we'll get back to you as soon as possible.
I hope this helps though.
Jen, itison Customer Support, 16:38, 28/02/20