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Hi everyone would a family of 4 ticket be allowed for 3 adult women? Your deals are fab but we seem to always have to pay for 4 (2 deals x2 )for any deal we take up. Is that just the way it is, or should we be asking the question re 3 each time we fancy an offer. Thanks for any help. No matter what the answer you all do a cracking job of getting these deals. Thanks Michelle
09:08, 16/02/18
Hi Michelle,
Thanks for getting in touch.
The family ticket is valid for 2 adults and up to 4 children.
You're welcome to contact the venue to discuss the possibility of paying for a third adult directly on arrival.
I hope this helps!
Jen, itison Customer Support, 09:33, 16/02/18
Hi
How long is the ticket valid for
10:04, 01/03/18
Hello,
Thanks for getting in touch.
The voucher is valid from the 30th of March until the 31st of May 2018, 7 days a week, 10am – 5pm (last admission 4.30pm); subject to availability.
I hope this helps!
Jenny, itison Customer Support, 10:09, 01/03/18
Would there be any chance this offer would be on in the middle June? As a friend and I will be visiting then. I realise that it finishes in 31st May 2018?
Alison, 12:58, 12/03/18
Hi Alison,
Thanks for getting in touch.
Sorry, this particular offer is valid to use until 31st of May 2018 only.
We've some great offers in the pipeline though and may have something similar in the near future that's more suitable for you.
Jenny, itison Customer Support, 13:19, 12/03/18
My daughter is 2 do I need to order a family ticket, I notice 5 years and under is free
gillian, 08:23, 02/04/18
Hi Gillian,
Thanks for your question.
Under 5's go free so you're welcome to purchase the 2 x adult ticket option only if this is more suitable for you.
I hope this helps!
Jenny, itison Customer Support, 09:12, 02/04/18
I believe I have bought and paid for this deal but can't see how to print of the voucher.
Lilian, 22:54, 02/04/18
Hi Lilian,
Thanks for getting in touch!
The best way to print your voucher is from your account on our website. To view your order, just head to https://www.itison.com/my/complete_orders.
Select the View + Print button to see a preview of your voucher, and then Print.
I hope this helps!
Gillian, itison Customer Support, 09:23, 03/04/18
Have not got a printer could you send confirmation to email address so I can print at the library.
Margaret, 15:10, 11/04/18
Hi there,
Thanks for getting in touch!
You should've received a copy of your voucher to your email address, but the best way to print your voucher is from your account on our website. To view your order, just head to https://www.itison.com/my/complete_orders.
Select the View + Print button to see a preview of your voucher, and then Print.
I hope this helps!
Courtney, itison Customer Support, 15:34, 11/04/18
Hi I have a hearing dog I assume this would not be a problem in the grounds? But would she be allowed into the castle
Anne, 20:10, 15/04/18
Hi Anne,
Thanks for getting in touch!
I'm happy to let you know you assistance dogs are permitted in the grounds, gardens, ballroom and exhibitions.
I hope this helps!
Gillian, itison Customer Support, 09:09, 16/04/18
Thank you that's great looks like I've missed out on the offer now but will look out for it next time
Anne, 09:48, 16/04/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know there are still vouchers available for £15.00 for a family ticket for up to 2 adults and 4 kids to visitor attraction Balmoral.
I hope this helps!
Courtney, itison Customer Support, 09:54, 16/04/18
Are dogs allowed in the grounds? We were allowed to take ours to previous Balmorsl Runs so I assumed dogs were always allowed. but this wasn’t mentioned in the question about assistance dogs. Thanks.
Debbie, 07:56, 22/04/18
Hi Debbie,
Thanks for getting in touch!
For information on Balmoral's dog policy, just head to https://www.balmoralcastle.com/dogs.htm.
I hope this helps!
Gillian, itison Customer Support, 10:26, 22/04/18
HI ARE DOGS ALLOWED TO ACCOMPANY WITHIN THE GROUNDS?
Stevie, 09:42, 28/04/18
Hi there,
Thanks for getting in touch!
I'm happy to confirm dogs are permitted on the grounds, but can't be taken to the exhibitions. For further details please contact Balmoral directly on 013397 42534.
I hope this helps!
Courtney, itison Customer Support, 09:41, 29/04/18
Hi can I buy a family ticket still?
Kathryn, 21:55, 30/04/18
Hi there,
Thanks for getting in touch.
I'm afraid this deal is currently sold out and we can't sell any more vouchers - I'm sorry for the disappointment. We work closely with all of our deal providers though, so you might see a similar deal in the future.
Courtney, itison Customer Support, 09:19, 01/05/18