Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi there,
On this deal, will you be able to have meals in the actual restaurant or will breakfast etc be served in your room due to COVID 19?
MARYSIA, 14:18, 02/07/20
Hi there,
Thanks for getting in touch!
To discuss the Covid-19 measures in place you're welcome to contact Battlesteads Hotel & Restaurant directly, on 01434 230 209, and they'll be happy to advise further.
I hope this helps.
Courtney, itison Customer Support, 15:50, 02/07/20
Hi what type of room is included in this deal, on the website they have different rooms such as superior double, double with shower, double with en-suite?
Also if you upgrade to a lodge do you still need to pay the weekend supplement on top of the lodge supplement?
Thanks
Eve, 10:30, 03/07/20
Hi Eve,
Thanks for getting in touch!
I can confirm this voucher is valid for a double or twin standard room.
Rooms can be upgraded for a supplementary charge. Stay in a luxury lodge for £30 per room, per night; please discuss directly with the hotel.
A supplementary charge of £20 per night is required for Fridays and Saturday stays; payable directly to the hotel and this will be on top of the luxury lodge supplement.
I hope this answers your query.
Rachael, itison Customer Support, 10:47, 03/07/20
Can we bring a dog?
David, 17:21, 06/07/20
Hi David,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £10 per night; payable directly to hotel. Full info can be viewed by visiting https://www.battlesteads.com/hotel/dog-friendly-rooms.
I hope this helps!
Courtney, itison Customer Support, 17:27, 06/07/20
Hi - we would like to buy this, but as we live in Scotland, we are concerned that we may not be able to use it if there are restrictions put in place at the border. If this happens would we get a refund or credit?
jenni, 08:56, 09/07/20
Hi Jenni,
Thanks for getting in touch.
We know things are uncertain at the moment, so we've introduced our itison guarantee. If you can't use your voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 09:59, 09/07/20