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Hi, the small print on the benefit deal says you have to be over 18, I understand this is due to prosecco on the deal. I would like to purchase 1 for myself and my 13yr old daughter who will obviously not be having the prosecco. Is this OK?
Lorraine, 22:38, 12/11/18
Hi Lorraine,
Thanks for getting in touch.
I'm afraid this deal is valid for over 18s only, and can't be used for a 13-year-old.
I'm sorry for the disappointment but I hope this answers your question.
Courtney, itison Customer Support, 09:23, 13/11/18
When and for how long is this offer available in store?
10:19, 15/11/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid from Wednesday 2nd January 2019 until Sunday 31st March 2019, Mon - Wed & Fri 9.30am - 7pm, Thu 9.30am - 8pm, Sat 9am - 7pm and Sun 11am - 6pm; subject to availability.
I hope this helps!
Ruth, itison Customer Support, 10:41, 15/11/18
I am being told this isn’t available to purchase. Has it run out?
Kirsty, 11:21, 20/11/18
Hi Kirsty,
Thanks for getting in touch.
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 11:44, 20/11/18
Hi there my daughter went on Saturday and was told they needed to buy 2 products with this deal so don’t understand wasn’t told that when a booked them in at the counter ?? Could you explain
Claire, 02:17, 31/12/18
Hi Claire,
Thanks for getting in touch, though I'm sorry to hear of the trouble your daughter had.
A purchase shouldn't be required for this deal, so if you'd like to drop us a line on support@itison.com we'll be happy to look into this for you.
Ruth, itison Customer Support, 09:27, 31/12/18
I can't go through to the benefit counter to book my make over.
Tracy, 15:33, 27/01/20
Hi Tracy,
I'm really sorry you're having trouble getting in touch with Benefit - I know it's frustrating when you can't get through and our customer support team are happy to help at support@itison.com or you're welcome to give our team a ring on 0141 223 8843.
I hope this helps in the meantime!
Rachael, itison Customer Support, 15:40, 27/01/20