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Christmas dinner for a homeless person

Buy Xmas dinner or a gift for the homeless in Scotland, Newcastle and Manchester

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Questions and answers

Hi I have just made a donation to for an Xmas dinner for a homeless person and gift a child will this be donated to were I live in Scotland

Thank you

09:04, 12/12/19

Hi there,

Thanks for getting in touch!

I can confirm the money raised in Scotland will go to Social Bite.

Social Bite has the capacity to feed as many homeless people as necessary across 3 cities during the festive period. Any funds raised over and above this will be used to provide meals for homeless people at Social Bite through the year. Social Bite shops are also now open exclusively to homeless people in the evenings for 'Social Bite Suppers'.

I hope this helps!

Rachael, itison Customer Support, 09:28, 12/12/19

Hi there ,

How do I re print a voucher that I already gifted as I printed two of the same one by mistake , instead of 2 different ones . The app won’t let me go back to the print .
Many thanks ,
Susan Collins

17:44, 17/12/19

Hi Susan,

Thanks for getting in touch!

You can reprint your vouchers by logging onto your orders here https://www.itison.com/my/complete_orders.

I hope this helps!

Jen, itison Customer Support, 09:44, 18/12/19

REPLY

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Hi, do donations qualify for gift aid?

Jennifer, 10:43, 12/12/19

Hi Jennifer,

Thanks for getting in touch!

I can confirm you'll get the option to opt in to gift aid.

I hope this helps!

Rachael, itison Customer Support, 10:58, 12/12/19

Thanks Rachael, I’ve just ordered some of each voucher but I didn’t see the option for gift aid - not sure if I did something wrong? I would love the charities to be able to reclaim the additional amount.

Jennifer, 11:05, 12/12/19

Hi Jennifer,

Thanks for getting back in touch!

You should still be able to add gift aid by heading to https://www.itison.com/my/complete_orders/ and viewing your vouchers.

I hope this helps!

Rachael, itison Customer Support, 11:46, 12/12/19

Got it, thanks very much Rachael!

Jennifer, 11:54, 12/12/19

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Hi , I wanted if there is any I can use social bite to get collection for my bday. I would love my friends and family to help me raise money for my bday (16/12) to support social bite this Xmas / NY

Look forward to hearing from you

Regards
R Arora

10:48, 12/12/19

Hi there,

Thanks for getting in touch!

What a lovely idea! You're welcome to get in touch with Social Bite directly at https://social-bite.co.uk/contact/ to discuss this further and I'm sure they'll be happy to advise.

I hope this helps!

Rachael, itison Customer Support, 10:57, 12/12/19

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What do I need to do with this voucher - is it automatically received by social bite?

11:57, 12/12/19

Hi there,

Thanks for getting in touch!

I can confirm your money will go directly to Social Bite to pay for a homeless person to have Christmas dinner this year or buy presents for homeless families and children. Surplus funds will go towards feeding the homeless & long-term projects throughout 2020.

I hope this helps!

Rachael, itison Customer Support, 12:34, 12/12/19

REPLY

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Are Social Bite helping anywhere in Scotland?

12:52, 12/12/19

Are they helping people in Scotland?

12:53, 12/12/19

Hi there,

Thanks for getting in touch!

Yes, Social Bite helps to support people across Scotland. You can find out more about them and their mission at https://social-bite.co.uk/.

I hope this helps!

Gillian, itison Customer Support, 13:10, 12/12/19

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Does this include Aberdeen

Caroline, 16:19, 12/12/19

Hi Caroline,

Thanks for getting in touch!

I can confirm the profits from all vouchers purchased in Scotland will go to Social Bite, who operate in Glasgow, Edinburgh and Aberdeen.

I hope this helps!

Gillian, itison Customer Support, 17:03, 12/12/19

Hi,I would love to help out on Xmas day at a homeless centre or wherever. But unfortunately I don’t drive so find it difficult to get there. This there anywhere in West Lothian that needs help

Noreen, 00:32, 13/12/19

Hi Noreen,

Thanks for getting in touch, and for your kind offer!

If you'd like some more information about volunteering with Social Bite, please contact them directly on 0131 353 0250 and they'll be happy to discuss.

I hope this helps!

Wallis, itison Customer Support, 09:23, 13/12/19

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Does this go to social bite in Aberdeen area ?

Linda, 10:47, 13/12/19

Hi Linda,

Thanks for getting in touch!

I can confirm the profits from all vouchers purchased in Scotland will go to Social Bite, who operate in Glasgow, Edinburgh and Aberdeen.

I hope this helps!

Gillian, itison Customer Support, 11:35, 13/12/19

REPLY

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Hello are the dinners going to area that I live in
Aberdeen

Linda, 11:03, 13/12/19

Hi Linda,

Thanks for getting in touch!

I can confirm the profits from all vouchers purchased in Scotland will go to Social Bite, who operate in Glasgow, Edinburgh and Aberdeen.

I hope this helps!

Gillian, itison Customer Support, 11:35, 13/12/19

REPLY

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Is there a social bite Tayside?

Fiona, 08:16, 14/12/19

Hi Fiona,

Thanks for getting in touch!

I'm happy to let you know Social Bite operate in Glasgow, Edinburgh and Aberdeen.

I hope this helps!

Wallis, itison Customer Support, 10:15, 14/12/19

REPLY

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Do you provide a certificate to pass over as a pressie?

11:32, 14/12/19

Hi there,

Thanks for getting in touch!

I'm happy to let you know you'll be emailed a copy of the voucher, which you're welcome to print off and include in a gift if you'd like to make a donation on their behalf.

I hope this helps!

Wallis, itison Customer Support, 15:15, 14/12/19

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Hi do you get a voucher or proof of purchase? I am going to buy this as a stocking filler for all the family so would be good to show them where the money has gone. Thanks

Beckie, 18:45, 14/12/19

Hi Beckie,

Thanks for getting in touch!

I'm happy to let you know you'll be emailed a copy of the voucher, which you're welcome to print off and include in a gift if you'd like to make a donation on their behalf.

I hope this helps!

Rachael, itison Customer Support, 09:53, 15/12/19

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Can you pay through PayPal

14:19, 15/12/19

Hi there,

Thanks for getting in touch!

I’m afraid we don’t accept PayPal but we do accept most UK payment cards. If it were up to me, we’d also accept payment in the form of chocolate.

Rachael, itison Customer Support, 14:28, 15/12/19

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Morning. I live in Scotland but originally from the Newcastle area. I would like to donate to both areas. Is this possible?

Elaine, 08:58, 16/12/19

Hi Elaine,

Thanks for getting in touch!

I can confirm the profits from all vouchers purchased in Scotland will go to Social Bite, who operate in Glasgow, Edinburgh and Aberdeen.

Social Bite are working with a charity partner in Manchester, The Booth Centre & Newcastle charity, Changing Lives – dinners & gifts bought in these locations will be donated to the charities via Social Bite.

I hope this helps!

Rachael, itison Customer Support, 09:08, 16/12/19

REPLY

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Can this be gift aided?

John, 15:32, 16/12/19

Hi John,

Thanks for getting in touch!

I can confirm you'll get the option to opt in to gift aid.

I hope this helps!

Jen, itison Customer Support, 16:53, 16/12/19

Thanks Jen. I can't see any option for gift aid unless it comes after I have paid (which seems rather odd)

John, 17:23, 16/12/19

Hi John,

Thanks for getting back in touch!

I'm sorry for any confusion here, but I'm happy to confirm the option to gift aid your purchase will appear after checkout.

I hope this helps!

Gillian, itison Customer Support, 17:32, 16/12/19

REPLY

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I have 2 itison vouchers one for £25 and one for £50. I would like to donate these to the social bite but it. doesn’t give you an option for a voucher code

Jean, 20:13, 16/12/19

Hi Jean,

Thank you so much for your donation!

I'm happy to let you know don't now need to do anything else - your donation will go straight to the charity.

I hope this helps!

Gillian, itison Customer Support, 09:39, 17/12/19

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I have just bought 2 vouchers how do I give them to appropriate people do you do that

23:10, 16/12/19

Hi there,

Thank you so much for your donation!

I'm happy to let you know don't now need to do anything else - your donation will go straight to the charity.

I hope this helps!

Gillian, itison Customer Support, 09:39, 17/12/19

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Hi I live in Spain but am from Glasgow originally. My sister sent me this link but I cannot join as it seems only UK residents can donate. Any ideas??

16:41, 18/12/19

Hi there,

Thanks for getting in touch!

We do generally accept international orders, but sometimes entering a zip code or an address which is in a different format stops an order from going through.

I’m sorry I can’t offer a solution to this at the moment, other than suggesting you perhaps use a UK registered card if possible?

You're also welcome to try donating to Social Bite directly at https://socialbite.charitycheckout.co.uk/donate#!/.

I hope this helps.

Gillian, itison Customer Support, 16:44, 18/12/19

REPLY

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I have just purchased two meals and 2 gifts, do I need to activate and send the vouchers on to social bite or is it automatic ,
Regards

23:27, 18/12/19

Hi there,

Thank you so much for your donation!

I'm happy to let you know don't now need to do anything else - your donation will go straight to the charity.

I hope this helps!

Wallis, itison Customer Support, 09:45, 19/12/19

REPLY

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Hello - Will Itison take a fee for donations made?

Sandra, 16:52, 20/12/19

Hi Sandra,

Thanks for getting in touch!

I'm happy to let you know all proceeds from these vouchers will go to homeless charities throughout the UK, and there's no fee for your donation.

I hope this helps!

Gillian, itison Customer Support, 16:59, 20/12/19

Hi Gillian

Thanks very much, it certainly does

Sandra, 17:03, 20/12/19

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Hi I have just donated to buy 6 dinners and put in my wrong email address. Can I get the voucher sent to otherwise I will not receive the voucher and we want to pass to the grandchildren to show them we have donated on their behalf for xmas.bThanks Julie

Julie, 19:25, 20/12/19

Hi Julie,

Thanks for getting in touch.

I've updated your email address and resent the vouchers to you now.

I hope this helps!

Jen, itison Customer Support, 10:04, 21/12/19

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Hi when do these vouchers expire?

14:53, 23/12/19

Hi there,

Thanks for getting in touch!

I can confirm this deal will be available until the 26th of December. Once a voucher has been purchased no further action is necessary and your donation will go directly to social bite.

I hope this helps!

Rachael, itison Customer Support, 15:12, 23/12/19

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Hi there I am experiencing difficulty buying vouchers for homeless. I have made several attempts over the past couple of days using various bank cards. My last attempt being made five minutes ago.On each occasion I have completed all relevant bank details but my purchase freezes at the 3D security stage. We emailed your customer services department last week regarding this but have had no response to date. I am concerned that my bank details are not secure and are being held on your system.

18:09, 23/12/19

Hi there,

Thanks for getting in touch.

I'm really sorry we missed your question, but I understand we've responded to your email now.

I hope this helps.

Courtney, itison Customer Support, 11:39, 27/12/19

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I’ve just bought four of these vouchers. Does the money go directly to social bite or do I need to do anything more after completing the purchase ?

John, 11:24, 25/12/19

Hi John,

Thanks for getting in touch!

I'm happy to let you know don't now need to do anything else - your donation will go straight to the charity.

I hope this helps!

Wallis, itison Customer Support, 09:20, 27/12/19

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Is it too late to buy a voucher?

14:14, 26/12/19

Hi there,

Thanks for getting in touch!

I'm afraid this deal has ended and we're unable to sell any more vouchers. Thanks so much for considering us for a donation, though!

Gillian, itison Customer Support, 09:33, 27/12/19

REPLY

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

  • Christmas dinner for a homeless person for every voucher purchased OR
  • Buy homeless children, families and individuals a gift this Christmas

    - Multiple voucher purchases encouraged
    - 100% of all donations via itison will go directly to charity

Small print

Once a voucher has been purchased no further action is necessary.

Your money will go directly to Social Bite to pay for a homeless person to have Christmas dinner this year or buy presents for homeless families and children. Surplus funds will go towards feeding the homeless & long-term projects throughout 2020.

Social Bite has capacity to feed as many homeless people as necessary across 3 cities during the festive period. Any funds raised over and above this will be used to provide meals for homeless people at Social Bite through the year. Social Bite shops are also now open exclusively to homeless people in the evenings for 'Social Bite Suppers'.

Social Bite are working with a charity partner in Manchester, The Booth Centre & Newcastle charity, Changing Lives – dinners & gifts bought in these locations will be donated to the charities via Social Bite.

Multiple voucher purchases encouraged. Option to send as a gift.

Voucher is not exchangeable for cash or valid with any other offers.