Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
I have a voucher for afternoon tea at the Carlton George Hotel , Glasgow . Am having trouble booking it . Tried redeeming it yesterday online but couldn't . Today I tried phoning them . Although they had a space at 16.30 the girl said I had to book it online and had to give 24 hours notice . Is there an easy way of booking are they only interested in getting your money ? ( ie a scam ? )
11:49, 02/02/20
Hi there,
Thanks for getting in touch!
I've sent you a wee email directly, which will hopefully help.
Gillian, itison Customer Support, 12:07, 02/02/20
Another phone call and speaking to the right person seems to have resolved the Carlton George problem . ( wife phoned and she is not so easily put off )
12:18, 02/02/20
Are vegan options available?
Susan, 09:49, 07/02/20
Hi Susan,
Thanks for getting in touch!
I'm afraid vegan options aren't available here.
I hope this answers your question though.
Rachael, itison Customer Support, 10:05, 07/02/20
Is everything included in price? Tea/coffee, sandwiches and dessert?
Rakesh, 13:45, 07/02/20
Hi Rakesh,
Thanks for getting in touch!
I'm happy to let you know your full afternoon tea stand, tea and coffees and a goblet of pink gin each is included in your voucher cost.
I hope this helps!
Courtney, itison Customer Support, 14:07, 07/02/20
Hi there,
Would it be possible to substitute the pink gin for a glass of Prosecco? I have booked for 4 but 2 people in our party don’t like gin.
Many thanks,
Carolanne
09:30, 12/02/20
Hi Carolanne,
Thanks for getting in touch!
I can confirm pink gin can be replaced with a soft drink but I'm afraid it can't be substituted for prosecco.
I hope this answers your query though.
Rachael, itison Customer Support, 10:24, 12/02/20
I want to book for 8 on sat the 7 march do you have availabity and is there a drinks deal we can get with this eg cocktails or bottles of prosecco
08:29, 15/02/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Gillian, itison Customer Support, 09:23, 15/02/20
We niw have 7 people is there an option to.buy for 7
11:23, 15/02/20
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact the Carlton George Hotel directly on 141 353 63 73 to discuss the possibility and cost of adding a seventh person to your booking and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 11:45, 15/02/20
Am I able to book this for 3 people at all
kirsty, 14:05, 16/02/20
Hi Kirsty,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Carlton George Hotel directly 0141 353 63 73 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 14:21, 16/02/20
Is there a gluten free option?
Carrie, 20:00, 19/02/20
Hi Carrie,
Thanks for getting in touch!
I'm afraid gluten free options aren't available here.
I hope this answers your question though.
Jen, itison Customer Support, 09:27, 20/02/20
Hi I am hoping to book the afternoon tea at Carlton George for my mums bday. We can only go on a Saturday. What dates are available or do I have to call the hotel to check?
00:22, 29/02/20
Hi there,
Thanks for getting in touch!
I'm afraid this offer excludes all Saturdays.
I hope this answers your question and you find another suitable deal!
Courtney, itison Customer Support, 09:29, 29/02/20
Hi there, how do I book this online? As I can’t find a link anywhere, and can’t find anything on the Carlton website regarding vouchers! X
Anne-Lorrin, 12:19, 01/03/20
Hi Anne-Lorrin,
Thanks for getting in touch!
Once you've purchased your voucher, you'll be given a unique link to get your booking made on the Carlton George Hotel website.
I hope this helps.
Jen, itison Customer Support, 14:15, 01/03/20
I have just contacted the Carlton Hotel to check availability for my preferred date. The Hotel advise the vouchers are not redeemable on ANY Saturday yet your t's & c's state only Saturdays between 22 Mar - 12 Apr cannot be used on this offer.
Shirley, 09:22, 09/03/20
Hi Shirley,
Thanks for getting in touch although I'm sorry for any confusion here.
I can confirm this deal excludes all Saturdays as well as the 22 Mar and 12 Apr 2020.
I hope this clears things up.
Rachael, itison Customer Support, 09:51, 09/03/20
Hi there, with the current restrictions in place can you confirm that the date to book this offer and potentially the date to use it will be extended. Thanks
22:06, 22/04/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is valid until the end of May, but if you can't use it due to COVID there's our itison guarantee which you're welcome to find out more about by heading to https://www.itison.com/pages/guarantee
I hope this helps!
Rachael, itison Customer Support, 10:05, 23/04/20