Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Are vegan options available?
Susan, 07:20, 15/05/19
Hi Susan,
Thanks for getting in touch!
Vegetarian options are available, but you're welcome to contact Carlton George Hotel directly, on 0141 353 63 73, to discuss the possibility of vegan alternatives.
I hope this helps!
Courtney, itison Customer Support, 08:07, 15/05/19
I only managed tp print one of my vouchers but I had another one to print. What do i do?
Irene, 08:21, 15/05/19
Hi Irene,
Thanks for getting in touch!
You can view and print all of your vouchers from your itison account by visiting www.itison.com/my/complete_orders.
I hope this helps!
Courtney, itison Customer Support, 08:23, 15/05/19
Could you please tell me when this voucher expires!!! Thank you
alison, 10:38, 15/05/19
Hi Alison,
Thanks for getting in touch!
I'm happy to confirm this voucher is valid from Sun 2 Jun 2019 until Fri 30 Aug 2019, and can be used Sun – Fri 12noon – 4.30pm; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 10:48, 15/05/19
Hi with regards to the afternoon tea is this available Monday to Thursday also or only a Friday and Sunday
Paul, 13:33, 16/05/19
Hi Paul,
Thanks for getting in touch!
Our deal is valid from Sun 2 Jun 2019 until Fri 30 Aug 2019, and can be used Sun – Fri 12noon – 4.30pm; subject to availability. You're welcome to contact Carlton George Hotel directly, on 0141 353 6373, to discuss your preferred dates.
I hope this helps!
Courtney, itison Customer Support, 13:38, 16/05/19
Can high tea be served in the rooftop restaurant?
Thank you
Dr, 19:22, 18/05/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know the afternoon tea is served in the Windows Restaurant.
I hope this helps!
Wallis, itison Customer Support, 10:23, 19/05/19
Hi, there are 8 of us hoping to come for afternoon tea. Can we use 4 vouchers at 1 table?
Lynsay, 08:41, 31/05/19
Hi Lynsay,
Thanks for getting in touch!
I'm happy to let you know multiple voucher purchases are permitted with a maximum of 4 vouchers per table.
I hope this answers your question!
Jen, itison Customer Support, 10:47, 31/05/19
Hi, can the pink gin be changed to another drink?
Thanks
fiona, 11:59, 06/06/19
Hi Fiona,
Thanks for getting in touch.
I can confirm alcohol can be replaced with a soft drink.
I hope this helps.
Rachael, itison Customer Support, 12:12, 06/06/19
Can the gin be replaced with another alcoholic drink?
fiona, 23:57, 10/06/19
Hi Fiona,
Thanks for getting in touch!
Alcohol can be replaced with a soft drink, but can't be replaced with another alcoholic drink.
I hope this answers your question.
Courtney, itison Customer Support, 08:10, 11/06/19
Thats a shame as we wont be booking then as we dont like gin. Would have thought it could have been replaced with another alcoholic drink, makes sense?
fiona, 11:45, 13/06/19