Buy Xmas dinner or a gift for the homeless in Scotland, Newcastle and Manchester
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Hi there,
I was about to purchase some vouchers but there is no indication of the website being secure for online transactions. Can you please clarify site security?
Is there no facility to purchase via PayPal?
Thank you.
11:23, 08/12/21
Hi there,
Thanks for getting in touch!
We don't accept PayPal, but I'm happy to confirm our site uses industry-standard 128-bit SSL encryption in all communication with your browser. Your details are securely encrypted by your computer and only decoded when received by our payment server.
I hope this helps!
Courtney, itison Customer Support, 11:53, 08/12/21
So I ve bought 2 dinners and as a tax payer trying to increase the donation but when hitting the button to do this I just get redirected to more itison deals . Can you help as want to give as much as possible
Marjory, 14:38, 08/12/21
Hi Marjory,
Thanks for getting in touch!
We're sorry you've had trouble applying Gift Aid to your order. This process is working on the site, so we'd recommend perhaps trying again using a different browser or device.
I hope this helps!
Courtney, itison Customer Support, 15:39, 08/12/21
Does my donation go to help those in Glasgow? As this is my home area I’d like the money to go there.
16:16, 08/12/21
Hi there,
Thanks for getting in touch!
I'm happy to confirm purchases from Scotland will be donated to Social Bite, who work to end homelessness throughout Scotland.
I hope this helps!
Courtney, itison Customer Support, 09:20, 09/12/21
Can I use money on a voucher refund that I still have to use up?
Moira, 18:06, 08/12/21
Hi Moira,
Thanks for getting in touch!
I'm happy to let you know itison credit can be used towards social bite vouchers.
To apply this at our checkout, select Buy Now. You can then select 'Add a gift card, promo code or itison credit' after confirming how many vouchers you'd like to buy.
You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows - CODE_CODE - and select Enter Code. Your order total will update and you can continue to the payment section.
I hope this helps
Rachael, itison Customer Support, 09:24, 09/12/21
Is there a way to apply gift aid to purchase
Brian, 15:40, 09/12/21
Hi Brian,
Thanks for getting in touch!
I'm happy to let you know you get the option to opt in to Gift Aid when completing your purchase.
I hope this helps!
Rachael, itison Customer Support, 15:47, 09/12/21
if i buy multiple vouchers in one transaction, say 6 vouchers can I gift them to 6 different people?
Sophie, 19:28, 10/12/21
Hi Sophie,
Thanks for getting in touch.
And yes, you absolutely can!
I hope this helps, and thank you so much for your generosity here!
Gillian, itison Customer Support, 10:37, 11/12/21
I want to buy nstead of getting a present for someone. Will I get anything I can print off to give to that person so that they know?
21:20, 10/12/21
Hi there,
Thanks for getting in touch!
Yes, we will issue a voucher as confirmation of your donation, which you're more than welcome to print as a gift to someone else.
I hope this helps, and thank you so much for your generosity here!
Gillian, itison Customer Support, 10:38, 11/12/21
I do not know any homeless adult or child but would like to donate 2 Gifts how do I go about this.?
Maggie
09:58, 12/12/21
Hi Maggie,
Thanks for getting in touch!
I'm happy to confirm all purchases will be donated to Social Bite, who work to end homelessness throughout Scotland - you won't need to do anything further after making your donation.
I hope this helps!
Wallis, itison Customer Support, 14:01, 12/12/21
Why will this not let me purchase?
Ferlina, 09:46, 13/12/21
Hi there,
Thanks for getting in touch!
I can confirm you should be able to purchase by clicking the green Buy Now button and then selecting how many vouchers you would like to purchase.
I hope this helps!
Jen, itison Customer Support, 10:29, 13/12/21
How can I donate without joining It Is On?
10:11, 19/12/21
Hi there,
Thanks for getting in touch!
I'm afraid you do need to join itison to donate but you're welcome to visit Social Bite's website here to view how you donate directly https://social-bite.co.uk/.
I hope this helps.
Jen, itison Customer Support, 10:45, 20/12/21
I have £11 credit with you and rush to use that for 1 meal in Glasgow & 1 gift. How do I do that?
M, 13:33, 22/12/21
Hi there,
Thanks for getting in touch!
To use your credit as payment at our checkout, just select Add a Gift Card or Promo Code after confirming how many vouchers you'd like to buy.
You should find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as shown and select Enter Code.
I hope this helps!
Gillian, itison Customer Support, 14:58, 22/12/21
happy to give but not wishing to give home details etc Bank details should be more than sufficient
10:59, 24/12/21
Hi there,
Thanks for getting in touch!
I can confirm we ask for your billing details but nothing more.
However, I hope this helps answer your question.
Jen, itison Customer Support, 12:56, 24/12/21
I have a voucher for 24 pounds I would like to donate but keeps telling me Social bite sold out I have already e mailed to gift this as I am sure the original gift is expiring before the end of the yeaR. can you please ensure this voucher is donated thank you Regards Ann Reid
ann, 11:20, 27/12/21
Hi Ann,
Thanks for getting in touch!
I'm afraid Social Bite has now come off sale and we're unable to allow any more purchasing to go through.
However, you can donate directly here https://social-bite.co.uk/.
I hope this helps.
Jen, itison Customer Support, 16:34, 27/12/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Once a voucher has been purchased no further action is necessary.
Your money will go directly to Social Bite to pay for a homeless person to have Christmas dinner this year or buy presents for homeless families and children. Surplus funds will go towards feeding the homeless & long-term projects throughout 2022.
Social Bite has capacity to feed as many homeless people as necessary across 3 cities during the festive period. Any funds raised over and above this will be used to provide meals for homeless people at Social Bite through the year. Social Bite venues are also now open exclusively to homeless people in the evenings for 'Social Bite Suppers'.
Social Bite is working with a charity partner in Manchester, The Booth Centre & Newcastle charity, Changing Lives – dinners & gifts bought in these locations will be donated to the charities via Social Bite.
Multiple voucher purchases encouraged. Option to send as a gift.
Voucher is not exchangeable for cash or valid with any other offers.