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I would like to buy this for my granddaughter’s boyfriend for a Christmas present. Will I get a voucher and map to wrap up as a gift for Christmas and do I have to decide the city when purchasing as I would prefer him to choose. Thank you. Patricia Wilson.
14:35, 06/11/18
Hi Patricia,
Thanks for getting in touch!
Once you've bought your voucher we'll send it to yourself via email. You'll then be able to either print out a hard copy or gift it from your itison account. To view your order, just head to https://www.itison.com/my/complete_orders
A hard copy of the treasure map is available for a supplementary charge of £1.99 for postage; payable directly to The Great Game. Hard copy includes a treasure map with clues and answers, prize envelope with completion letter, extra puzzles and local area map with guide, compass, clipboard & pen.
I hope this helps!
Rachael, itison Customer Support, 15:08, 06/11/18
Hello, I want to know if I buy the voucher now. Do we have until April next year to use it and can we use it any time. Or do we have to book specific days for the treasure hunt?
17:57, 07/11/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid to use until Tue 30 Apr 2019, and can be used 7 days a week; subject to availability. Once you book your voucher online, you'll receive a free digital copy of the treasure map and prize envelope which will be emailed to you.
I hope this helps!
Courtney, itison Customer Support, 16:55, 08/11/18
If I want to buy this as a christmas present for 6 people, how do I book for a group?
Maria, 16:41, 12/11/18
Hi Maria,
Thanks for getting in touch!
I'm happy to let you know each voucher is valid for 2 people, but multiple voucher purchases are permitted so you're welcome to buy 3 vouchers for a group of 6.
I hope this helps!
Ruth, itison Customer Support, 17:11, 12/11/18
Hi I've just paid £9.00 for this voucher but when I try to redeem it on the Great Game website I have to pay an extra £12.00 is this correct?
thank you
Lesley Brierley
Lesley, 09:52, 28/11/18
Hi Lesley,
Thanks for getting in touch!
You shouldn't need to pay any extra unless you've perhaps opted for a hard copy of the treasure map. If you need any help placing your order, just let us know at support@itison.com directly!
Gillian, itison Customer Support, 10:22, 28/11/18
I’m thinking of buying the Glasgow version as a present. Please could you let me know the general area covered? I’m trying to work out how much walking would be involved. Thanks so much
10:20, 29/11/18
Hi there,
Thanks for getting in touch!
I can let you know the treasure hunts are usually around 3 miles long so participants should be able to walk this distance.
I hope this helps!
Ruth, itison Customer Support, 10:32, 29/11/18
Hi, Can this voucher be used in London, or is it only the cities listed. Thanks
Isobel
Isobel, 11:59, 21/12/18
Hi Isobel,
Thanks for getting in touch!
I'm happy to let you know this deal can be used in a variety of cities, including London. You'll be able to select your preferred location when you redeem your voucher with The Great Game.
I hope this helps!
Ruth, itison Customer Support, 13:05, 21/12/18
I’m hoping to book this for Saturday coming (16th) so wanted to know if there is availability before I book.
Thanks
Charlene, 13:42, 11/02/19
Hi Charlene,
Thanks for getting in touch!
You can do the treasure hunt whenever! You can either download a digital version on your phone or opt to have a map delivered (for a supplement) and you complete the hunt in your own time.
I hope this helps!
Gillian, itison Customer Support, 13:46, 11/02/19
Can you buy 3 tickets?
18:23, 10/03/19
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact The Great Game Treasure Hunts directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:12, 11/03/19
Hi,
I have purchased this deal for the Glasgow route however i haven't received my free map via email and planning on doing it this weekend?
Jade, 11:21, 09/04/19
Hi Jade,
Thanks for getting in touch!
Once you book your voucher online, you'll receive a free digital copy of the treasure map and prize envelope which will be emailed to you.
If you need any help placing your order, just let us know at support@itison.com directly!
Rachael, itison Customer Support, 11:33, 09/04/19
Once we have the voucher, do we have to redeem it from the Great Game website? Is that where we can choose the route? Do we have to pay anything other than the £9 for the voucher if we only want the digital version?
17:29, 09/04/19
Hi there,
Thanks for getting in touch!
You do need to redeem your voucher on the deal provider's website following purchase, but unless you want a hard copy of the map you don't need to pay anything else.
I hope this helps!
Gillian, itison Customer Support, 17:31, 09/04/19