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Are you able to cancel a booking made with the voucher and retain the voucher for future use? If so what is the cancellation period? Thanks
Ruth, 18:36, 13/07/20
Hi Ruth,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase.
itison does not have access to the booking system, for all booking enquiries please go to Secure Airparks directly.
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
I hope this helps.
Rachael, itison Customer Support, 08:24, 14/07/20
If I buy this for 14 days and only want to use the car park for 12 days is this okay to do so?
Rachael, 11:44, 16/07/20
Hi Rachael,
Thanks for getting in touch!
I can confirm you are welcome to stay for shorter durations but no refund of difference/further discount given.
I hope this helps!
Jen, itison Customer Support, 12:46, 16/07/20
We are departing Tuesday 8th Sept car drop off about Noon but don't land back until 12.30am on Wednesday 23rd Sept meaning car pick up about 1am ish meaning we would be an hour or so over the 15 days.
Would the 15 day deal cover this?
Bob
Bob, 17:35, 18/07/20
Hi Bob,
Thanks for getting in touch!
I'm happy to let you know additional days parking can be added and will be charged at £5 per day; payable directly to Secure Airparks upon booking.
I hope this helps!
Wallis, itison Customer Support, 17:48, 18/07/20