Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
With the Fairmont deal can one person utilise the two experiences? It is a present for my husband, we may bring our daughter and I am disabled so may not be able to mobilise for the experiences. Also would it be possible for me to utilise both the spa experiences rather than my husband as part of the deal? We may not want to do this but thought it was better to ask so we know if the deal is suitable for us.
Thank you
Rebecca
12:55, 13/09/19
Hi Rebecca,
Thanks for getting in touch!
Our deals are valid for a 25 minute treatment each, but you're welcome to contact the Fairmont directly and they'll be happy to advise further on the possibility of using both treatments yourself.
I hope this helps!
Gillian, itison Customer Support, 13:28, 13/09/19
Is it possible to check that the hotel can accommodate the dates we would want before purchasing the voucher, or if they can't can the voucher be cancelled and a retund issued?
Mairi, 07:03, 19/09/19
Hi Mairi,
Thanks for getting in touch!
You'll be able to check availability and make a booking immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:30, 19/09/19
I have purchased two vouchers and have now contacted the hotel to book the stays. I have been told that there is a £30 supplement per room for a Saturday night. I can't see that in your conditions. Is that correct? thanks.
Mairi, 14:49, 21/09/19
Hi Mairi,
Thanks for getting in touch!
I'm looking into this for you at the moment, and I'll be back in touch as soon as I have an update.
I hope this helps in the meantime!
Gillian, itison Customer Support, 17:25, 23/09/19
Hi Mairi,
Thanks for your patience on this.
I'm happy to let you know there's no Saturday supplement for this deal, but there is a £30 charge for Saturday stays on our other deal for the Fairmont.
I'm sorry for any confusion here, but I hope this clears things up!
Gillian, itison Customer Support, 13:51, 24/09/19