Could you tell me, if I make a purchase for a voucher which is valid 01/07/2020 - 31/10/202 and there happens to be Coronavirus restrictions or knock-on impacts, will you extend the voucher validity? I would hope the current restrictions will have eased by then, however, there is no guarantee that there wont be a second wave or further prolonged restrictions. Similarly, if restrictions are lifted during the voucher period, it could be difficult to get a booking with you because you might be so busy, so I am just wondering how flexible you might be? Thank you.
Leah, 07:44, 17/04/20
Thanks for getting in touch.
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
Hello! I'm interested in the flight simulator for my 12 year old flight-mad son. As he is under 14, do I need to book a session for two? Or is 'adult accompaniment' just being with him onsite? He'd much rather fly on his own than share with me!
Thanks for getting in touch and your patience!
I'm happy to let you know the accompanying adult won't need to buy a voucher, but won't take part in the activity.