Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there an age limit my grandson is 9 and would love to do this
Maggie, 20:00, 15/08/20
Hi Maggie,
Thanks for getting in touch!
I’m happy to let you know this voucher is suitable for all ages, and under 14s must be accompanied by an adult.
I hope this helps!
Wallis, itison Customer Support, 07:49, 17/08/20
hi - if i am buying for 2 people do i do quantity of 2 even if i reference that is a 2 person experience?
11:37, 21/08/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm if you are choosing a two-person experience, you just need one voucher and select quantity 1. However, if you are buying a one-person experience for two people, you will need two vouchers.
I hope this helps!
Jen, itison Customer Support, 11:47, 21/08/20
great thanks so much!
11:59, 21/08/20
Hi is this suitable for a 9 year old? Thanks Lisa
10:33, 27/08/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm this is suitable for all ages but under 14s must be accompanied by an adult.
I hope this helps!
Jen, itison Customer Support, 10:42, 27/08/20
Hi my grandson is 9 and would be accompanied by his dad do I need 2 vouchers
Maggie, 03:10, 01/09/20
Hi Maggie,
Thanks for getting in touch!
Under 14s must be accompanied by an adult and if his dad will be joining him in the simulator they will both need vouchers.
I hope this helps!
Gillian, itison Customer Support, 08:47, 01/09/20
Hi - with coronavirus going on, if I buy a one person ticket can I still attend with someone who isn’t flying ?
Craig, 21:21, 17/09/20
Hi Craig,
Thanks for getting in touch!
I’m happy to let you know participants can bring non-flying guests to share their experience with.
I hope this helps!
Wallis, itison Customer Support, 09:28, 18/09/20
When does voucher expire?
19:47, 30/09/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Wednesday 23rd December 2020, subject to availability and the valid days and times.
I hope this helps!
Gillian, itison Customer Support, 08:53, 01/10/20
is there an instructor there to guide?
10:13, 27/10/20
Hi there,
Thanks for getting in touch!
I can confirm an instructor will be available throughout your experience. You're welcome to contact Ascent Aviation directly, on 01505 341 113, if you'd like to discuss this further.
I hope this helps!
Courtney, itison Customer Support, 10:48, 27/10/20
Hi - i bought a simulator voucher for 2 but my father broke his hip and can no longer come - could I change out the 2 for a 1 person voucher for my 12 yr old daughter and get a refund for the remaining money? And i would accompany her but not obviously take part. thanks for your advice. Stefanie
12:39, 27/10/20
Hi there,
Thanks for getting in touch although I'm sorry to hear the circumstances.
Our customer support team are happy to help dif you pop them an email to support@itison.com. Alternatively, you're welcome to contact Ascent Aviation directly, on 01505 341 113, if you'd like to discuss this further.
I hope this helps!
Rachael, itison Customer Support, 12:54, 27/10/20