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This is my first time using the website how do I book a 2 night stay in july at £119 per night?
Allan, 12:58, 07/07/21
Hi Allan,
Thanks for getting in touch.
I can confirm this voucher is valid from Mon 1 Nov 2021 until Thu 31 Mar 2022 so I'm afraid it won't be accepted in July.
We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Rachael, itison Customer Support, 13:32, 07/07/21
hi. i have seen that you allow 1 dog. however we have 2, would an exception be made as no one to take our dogs
Margaret, 18:55, 08/08/21
Hi Margaret,
Thanks for getting in touch!
I can confirm a max of 1 pet is permitted for a supplementary charge of £20; payable direct to Shieldaig Lodge. You're welcome to contact Shieldaig Lodge directly on 01445 741333 to discuss the possibility and cost of adding a second dog to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 09:44, 09/08/21
Are vegan options available for breakfast and dinner?
Susan, 19:54, 22/08/21
Hi Susan,
Thanks for getting in touch!
To check suitable dining options are available before buying a voucher, please contact Shieldaig Lodge directly on 01445 741333 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 08:20, 23/08/21
What room would we be allocated on this deal . I have seen reviews for this hotel and the attic bedroom is described as being small.
Ann, 09:22, 28/09/21
Hi Ann,
Thanks for getting in touch!
To check what room you'd be staying in, please contact Shieldaig Lodge directly on 01445 741333 and they'll be happy to discuss.
I hope this helps!
Jen, itison Customer Support, 10:02, 28/09/21
What happens if Covid restrictions are re-introduced and the stay cannot be taken within the voucher window? Will we get a refund? Or will the venue honour the voucher once restrictions are lifted? Thanks
Lara, 13:14, 15/12/21
Hi Lara,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee by heading to https://www.itison.com/guarantee.
I hope this helps.
Gillian, itison Customer Support, 14:28, 15/12/21