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Is there a car park?
Joanna, 07:56, 02/10/20
Hi Joanna,
Thanks for getting in touch!
To check parking facilities before buying a voucher, please contact Hilton Grosvenor directly on 0141 339 8811 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:22, 02/10/20
Hi
Will refunds be given if cancellation due to developing COVID symptoms?
angela, 19:30, 02/10/20
Hi Angela,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Hilton Glasgow Grosvenor directly on 0141 339 8811 and they'll be happy to discuss.
I hope this helps.
Gillian, itison Customer Support, 09:14, 03/10/20
Hi
What would the position be if the Scottish Government put Glasgow into a full lockdown and hotels, bars and restaurants have to close?
Voucher states not exchangeable after booking.
Thanks
Christina.
Christina, 10:40, 03/10/20
Hi Christina,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact the Hilton Grosvenor directly on 0141 339 8811 and they'll be happy to discuss.
I hope this helps.
Gillian, itison Customer Support, 10:56, 03/10/20
Re other people asking about non refundable bookings. You advised them to get in touch direct with hotel, I have done this and they are passing it back to you. Can you please confirm it is safe to book in this current climate and not lose our money due to unforseen circumstances.
margaret, 13:49, 04/10/20
Hi Margaret,
Thanks for getting in touch.
If circumstances don't change as quickly as we'd all hope and this impacts your ability to use your voucher, we will be monitoring this with the team at Hilton Glasgow Grosvenor and will be happy to help as much as we can down the line.
I hope this helps.
Gillian, itison Customer Support, 16:07, 04/10/20
Just wondering if you have an update about what will happen if there is another lockdown before the date we would book?
20:14, 04/10/20
Hi there,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
I hope this helps.
Gillian, itison Customer Support, 08:48, 05/10/20