I purchased 2 vouchers for Restaurante Pieno on 1 November and have not received the vouchers on My Account. Can you please advise.
Graham, 12:19, 15/11/21
Thanks for getting in touch, although I’m sorry you can’t find your order.
I’m having some trouble tracking it down myself, but our support team are happy to help if you send your details via email to firstname.lastname@example.org
I hope this helps in the meantime.
Rachael, itison Customer Support, 12:44, 15/11/21
My name is Graham Diamond.
I purchased 2 vouchers for Restaurante Pieno on 30 October. My Bank of Scotland account was debited for 2 x £15 amounts on 1 November.
I have not received my vouchers yet.
I await your comments.
Graham, 15:31, 15/11/21
Thanks for getting in touch, although I'm sorry to hear this.
If you drop us a line at email@example.com directly, we'll be happy to look into this for you.
Pizza or pasta for two with optional glass of Prosecco OR
2 courses for two with a bottle of wine
Voucher is valid from Mon 3 Jan 2022 until Thu 31 Mar 2022, Sun - Fri 12noon - 9pm and Sat 12noon - 5pm; subject to availability and possible changes or restrictions to opening times based on Covid guidelines.
Voucher must be booked 24 hours in advance and by Thu 10 Mar 2022 (we don’t want you to miss out!).
Excludes 14 Feb & Theatre Royal dates which can be viewed here
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Multiple voucher purchases permitted. Max 3 per person.
Max of 3 vouchers per table.
Pizza or pasta each from set menu; subject to change.
Option 3: Includes starters from set menu; subject to change.
A supplementary charge of £2 is required for San Danielle, calzone and seafood pizzas plus seafood pastas.
Vegetarian options available. No gluten / wheat free options are available.
Option 2 includes 125ml glass of Prosecco each. Option 3: Includes a bottle of house white, red or rose wine. Alcohol can be replaced with a soft drink.
Table required back after 2 hours.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
You can use your paperless voucher from your itison account on any mobile device. Printed vouchers are also accepted.
Voucher is not exchangeable for cash or valid with any other offers.