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Hi, I am interested in the Jesmond Dene House offer - which do I do first, book my preferred date with the hotel to make sure I get the date I want or buy the voucher? Also, I would need a vegetarian menu, do you think that would be ok? Many thanks
Elizabeth, 13:46, 20/11/16
Hello Elizabeth,
Thank you for getting in touch.
You will require your unique voucher code to secure a booking, although you're welcome to contact Jesmond Dene House to discuss vegetarian options and the date you're looking for prior to purchase.
Should you be unable to secure a booking of your choice, a full refund can be requested within 14 days of purchase.
Jenny, itison Customer Support, 14:04, 20/11/16
I want to buy this as a gift and I would like to know what happens to the money if the recipients aren't able to use the voucher during this timeframe?
ROSLYN, 06:44, 22/11/16
Hello Roslyn,
Thanks for getting in touch!
I can confirm our refund policy allows you to obtain a full refund within 14 days from date of purchase, unless your voucher has been used. I'm afraid though that, whilst we'll do our best to assist, we may be unable to offer a refund outwith this time unless there has been a serious fault or misguidance. All bookings are also subject to availability and will be issued by the deal provider on a first come, first served basis.
We would then recommend that you keep this in mind when buying any itison vouchers as gifts.
I hope this helps!
Gillian, itison Customer Support, 09:22, 22/11/16
Hi, can you confirm that the menu on this deal can cater for gluten free? Thanks
Emma, 20:23, 24/11/16
Hello Emma,
Thank you for getting in touch!
Please discuss any specific dietary requirements with Jesmond Dene House at the time of booking.
I hope this helps!
Jen, itison Customer Support, 09:15, 25/11/16
I would like to buy this as a gift for a couple without specifying a date? Please confirm this is possible?
Marilyn, 17:57, 02/12/16
Hello,
Thanks for your question.
All itison vouchers can be gifted, and the vouchers themselves will not contain any pricing or discount information.
To gift your voucher after purchase please just click on 'My Orders' for this option - the voucher should still be used to secure a booking by the 7th of February 2017.
I hope this helps!
Jenny, itison Customer Support, 09:57, 04/12/16