Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi I bought 3 tickets but said I had 5 weeks to use it but Easter is April
Lynne, 10:23, 09/03/19
Hi Lynne,
Thanks for getting in touch!
I can confirm your vouchers are valid from Sat 30 Mar 2019 until Thur 18 Apr 2019, valid 7 days a week from 10am – 6pm.
Voucher options 2 and 4 are valid on Easter Weekend only.
If this means your vouchers are no longer suitable, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 12:32, 09/03/19
How much for family of 5
Isabell, 11:11, 09/03/19
Hi Isabell,
Thanks for getting in touch!
I can confirm there are two options available for a family ticket for up to five and you're welocme to view all prices prior to purchase by clicking on the 'buy now' button.
I hope this helps.
Rachael, itison Customer Support, 12:38, 09/03/19
Is it wheelchair accessible? Thanks
19:56, 09/03/19
Hi there,
Thanks for getting in touch!
I'm happy to confirm wheelchair access is available.
I hope this helps!
Courtney, itison Customer Support, 10:10, 10/03/19
What dates are the tickets for thanks
Carol, 12:23, 17/03/19
Hi Carol,
Thanks for getting in touch!
These vouchers can be used as follows:
Options 1 & 3: Voucher is valid from Sat 30 Mar 2019 until Thur 18 Apr 2019, valid 7 days 10am – 6pm
Option 2 & 4: Voucher is valid from Fri 19 Apr 2019 until Mon 22 Apr 2019, valid 10am – 6pm
I hope this helps!
Gillian, itison Customer Support, 12:31, 17/03/19
Do 1 year olds need to pay their entrance?
Nadia, 00:30, 21/03/19
Hi Nadia,
Thanks for getting in touch!
I'm happy to let you know under 3’s go free.
I hope this helps!
Ruth, itison Customer Support, 07:43, 21/03/19
Can you get a train from Glasgow to KElburton park
annmcgrain, 23:17, 21/03/19
Kelburn country park I ment
annmcgrain, 23:20, 21/03/19
Hi there,
Thanks for getting in touch!
For instructions on how to travel to Kelburn Country Centre you're welcome to visit https://www.kelburnestate.com/contact/.
I hope this helps!
Courtney, itison Customer Support, 09:18, 22/03/19
Hi, is this deal finished?
21:24, 14/04/19
Hi there,
Thanks for getting in touch.
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 09:09, 15/04/19
Why am I not able to purchase the tickets?
21:16, 17/04/19
Hi there,
Thanks for getting in touch.
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 09:10, 18/04/19