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Hi,
What date are these tickets to Kelburn valid from?
hayley, 09:58, 21/05/19
Hi Hayley,
Thanks for getting in touch!
I can confirm this voucher is valid now until Thur 8 Aug 2019, 7 days a week, 10am - 6pm; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 10:02, 21/05/19
Perfect! Thank you!
hayley, 10:16, 21/05/19
Hi, are dogs permitted?
22:20, 22/05/19
Hi there,
Thanks for getting in touch!
I can confirm dogs are permitted, but must be kept on a lead at all times.
I hope this helps!
Gillian, itison Customer Support, 09:11, 23/05/19
Hi sorry . i thought buying these tickets. that you had access into the castle? Didnt read small print before purchasing . ?. Do u know if you can get in to the castle ? And how much it is ? Thanks
lynne, 12:08, 24/05/19
Hi Lynne,
Thanks for getting in touch!
You're welcome to find out more about visiting the castle by heading to https://www.kelburnestate.com/graffiti-castle/
If this means your order is no longer suitable, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 12:24, 24/05/19
Q1: are these tickets valid Saturday 22June?
Karen, 22:41, 21/06/19
Hi Karen,
Thanks for getting in touch!
I'm happy to let you know these vouchers are valid to use 7 days a week, excluding the 4th to the 12th of July, so would have been fine to use yesterday - I'm sorry we weren't able to get back to you before then though!
Wallis, itison Customer Support, 09:42, 23/06/19
Hi this shows as sold out but still advertising, can you advise as I would like to purchase. Thanks
18:13, 30/06/19
Hi there,
Thanks for getting in touch.
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 09:16, 01/07/19
Hi just wondering why it is still on the website, surely you should take it off , if sold out? Thanks
22:55, 01/07/19
Hi there,
Thanks for getting back in touch.
The deal will stay available for another short while in case any further vouchers become available after refunds, but I'm afraid I can't guarantee this will happen.
I hope this answers your question.
Courtney, itison Customer Support, 08:20, 02/07/19