Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there a room suitable for a disabled person?
07:44, 04/03/20
Hi there,
Thanks for getting in touch!
I can confirm wheelchair access is available, please advise hotel of requirements at time of booking.
I hope this helps!
Jen, itison Customer Support, 08:00, 04/03/20
Do you charge for dogs
07:58, 05/03/20
Hi there,
Thanks for getting in touch!
I can confirm a maximum of 1 dog is permitted in limited pet friendly rooms at a supplementary charge of £8 per dog per night; please discuss with and pay directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:39, 05/03/20
Do you have availability on Wednesday 15th April at kenmore for 1 night ? Please
Gay-Louise, 09:15, 05/03/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Kenmore Hotel directly on 01887 830205 and they'll be happy to discuss.
I hope this helps!
Courtney, itison Customer Support, 09:22, 05/03/20
Do you cater for gluten free in your restaurant . Thanks Sandra
sandra, 09:16, 05/03/20
Hi Sandra,
Thanks for getting in touch!
I'm happy to let you know gluten-free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Courtney, itison Customer Support, 09:22, 05/03/20
Do you allow pets
18:56, 06/03/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know 1 dog can stay per voucher in a (limited) pet friendly room for a supplement of £8 per night.
I hope this helps!
Gillian, itison Customer Support, 09:41, 07/03/20
Hi there
Do you know if there is an overnight stay for 2 available 11th of April Saturday night?
Robert, 12:07, 18/03/20
Hi, I was wondering if this deal is available with an upgrade to a family room? Is this also suitable for stays which include a dog? Thanks
Allison, 18:41, 08/05/20
Hi Allison,
Thanks for getting in touch!
I'm happy to confirm rooms can be upgraded for a supplementary charge per room per night; please discuss with and pay directly to the hotel.
A maximum of 1 dog is permitted in limited pet-friendly rooms at a supplementary charge of £8 per dog per night; please discuss with and pay directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 10:11, 11/05/20