Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there an age limit on the family voucher or can it be used by over 18s? I.e.extended family. Grandparent, Aunt & Uncle?
Thanks
09:43, 20/01/21
Hi there,
Thanks for getting in touch!
I’m happy to let you know the family ticket is valid for two adults and two children under 16.
I hope this helps!
Wallis, itison Customer Support, 11:08, 20/01/21
Hi
Can you tell me how accessible the boat is? My Gran isn’t wheelchair bound but does struggle with her mobility slightly.
Thanks
Nicola McDermid
Nicola, 17:59, 25/01/21
Hi Nicola,
thanks for getting in touch.
I'm afraid wheelchair access is not available on the boat, however, access is available in the cafe. If you'd like to discuss your Gran's needs further, I'd recommend contacting Loch Katrine directly by visiting https://www.lochkatrine.com/contact/.
I hope this answers your question!
Courtney, itison Customer Support, 09:47, 26/01/21
Thanks. We dont need wheelchair access. I just wondered if it were stairs or a walkway for getting on and off. I’ll message them now thanks.
Nicola, 18:29, 26/01/21
Hi
Unfortunately Katrine boats are furloughed until early February so cannot answer my query just now. Is there any other was I could find out?
Nicola, 19:08, 26/01/21
Hi Nicola,
Thanks for getting back in touch.
I'm afraid we don't have further contact details for the team at Loch Katrine. They might not be able to reply right away, but they’ll get back to you as soon as they can.
I hope this helps and do take care.
Wallis, itison Customer Support, 10:18, 27/01/21
Does anyone know if they have any gluten free options?
09:22, 26/02/21
Hi there,
Thanks for getting in touch.
I can confirm vegetarian, gluten/wheat free options are available; please advise at the time of booking.
I hope this helps.
Rachael, itison Customer Support, 10:31, 26/02/21
Hi there, I’d like to book for three Adults (1 pensioner) included in the three and a child. Can you advise would it be 4 vouchers id purchase? Confused with the family voucher. Thanks ?
Claire, 22:04, 04/03/21
Hi Claire,
Thanks for getting in touch!
I can confirm the family ticket is valid for two adults and two children.
For your family, I'd recommend buying 1x family voucher (£32) to cover 2 of the adults and 1 child, and then 1x additional adult voucher (£12) for the third adult.
I hope this helps!
Courtney, itison Customer Support, 08:45, 05/03/21
I am concerned about the date in case lockdown isn’t eased. Would you honour the booking if this was the case
Wendy, 12:14, 05/03/21
Hi Wendy,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 12:27, 05/03/21
Will this activity be running in the near future due to Covid-19?
10:53, 24/03/21
Hi there,
Thanks for getting in touch!
You're welcome to contact Loch Katrine directly, by visiting https://www.lochkatrine.com/contact/, to discuss their plans for reopening.
I hope this helps!
Courtney, itison Customer Support, 11:38, 24/03/21
Elderly person with walking stick. Would they be OK?
Carole, 18:36, 24/03/21
Hi Carole,
Thanks for getting in touch!
I would recommend contacting Loch Katrine directly, by visiting https://www.lochkatrine.com/contact/, as they'll be able to advise whether the boats are suitable.
I hope this helps!
Jen, itison Customer Support, 09:44, 25/03/21