Succoth, G83 7AL
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Hi,
Can this be refunded if lockdown rules are still in place?
Tom
thomas, 04:37, 06/06/20
Hi Tom,
Thanks for getting in touch!
I'm happy to let you know this voucher is protected by our itison guarantee. If you can't use your voucher due to the current COVID-19 situation, we'll issue an itison credit to use towards another deal for the next 12 months.
I hope this helps!
Jen, itison Customer Support, 09:50, 08/06/20
Hi Tom,
Thanks for getting in touch!
We know things are uncertain at the moment, so we've introduced our itison guarantee. If you can't use a voucher due to Covid-19, we'll issue an itison credit valid for 12 months.
I hope this helps!
Gillian, itison Customer Support, 09:51, 08/06/20
Is it £299 for 2 nights
Also can you go on the 25th December
Maureen, 13:52, 07/06/20
Hi Maureen,
Thanks for getting in touch!
I can confirm option 1 costs £299 and is valid for a 2 night stay.
To check availability for a certain date before buying your voucher, you're welcome to contact Ben Bheula directly.
I hope this helps!
Gillian, itison Customer Support, 09:53, 08/06/20
Is it £299 for 2 , 3 or 5 nights?
Beverley, 16:24, 07/06/20
Hi Beverley,
Thanks for getting in touch!
I can confirm option 1 costs £299 and is valid for a 2 night stay.
I hope this helps!
Gillian, itison Customer Support, 09:54, 08/06/20
Hi is there a hot tub included?
14:13, 08/06/20
Hi there,
Thanks for getting in touch.
I can confirm a hot tube isn't included in this deal.
I hope this helps answer your question though!
Jen, itison Customer Support, 14:56, 08/06/20
I am looking at the 5 night deal for £747, but if we can't go due to covid restrictions, your issuing of a credit vpucher for 12 months isnt really feasible for that value. would you refund? Thanks
Freda, 22:12, 08/06/20
Hi Freda,
Thanks for getting in touch.
We offer a refund within 14 days of purchase, but any vouchers which can't be used due to Covid-19 restrictions will be credited in line with our Covid-19 Guarantee. You can read more on this by visiting https://www.itison.com/pages/guarantee.
I hope this answers your question.
Courtney, itison Customer Support, 09:44, 09/06/20
So can you please confirm that within 14 days you will
Issue a refund regardless of the reason?
Cheryl, 23:17, 18/06/20
Hi Cheryl,
Thanks for getting in touch.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 09:56, 19/06/20
Are dogs allowed?
Patricia, 12:11, 09/06/20
Hi Patricia,
Thanks for getting in touch!
I'm happy to let you know pets are permitted; please discuss with the property if you have a query about your pet.
I hope this helps!
Courtney, itison Customer Support, 12:25, 09/06/20
Is there a maximum number of dogs allowed (we have 3!) & in terms of guest numbers, would 10 plus a baby be acceptable (the youngest of the party being 13)?
Amy, 19:23, 11/06/20
Hi Amy,
Thanks for getting in touch.
To discuss how many pets are permitted, you're welcome to contact the team at Ben Bheula directly and they'll be happy to advise.
I'm also happy to tell you children are permitted.
I hope this helps!
Jen, itison Customer Support, 09:14, 12/06/20
what is cost for 5 nights please?
Mrs, 11:32, 23/06/20
Hi there,
Thanks for getting in touch.
I can confirm a 5 night self-catering stay for up to ten is £747 at Ben Bheula house, Loch Long; beautifully converted lodge with incredible views of the loch & Arrochar Alps.
I hope this helps!
Jen, itison Customer Support, 12:19, 23/06/20
Hi would be able to book for six people and three well behaved mini schnauzer dogs thanks
15:56, 23/06/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is suitable for up to ten people. Pets are permitted but please discuss with the property if you have a query about your pet.
I hope this helps!
Jen, itison Customer Support, 16:27, 23/06/20
Hi there is this lodge available on Friday 3rd July for 3 nights
14:30, 24/06/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 15:14, 24/06/20
Hi
Can you advise if you have use of the whole property if there are a party of 8 or shared?
Angela, 21:04, 24/06/20
Hi Angela,
Thanks for getting in touch!
I can confirm you will have access to the whole holiday home. You're welcome to view more on the Ben Bheula website here https://www.benbheula.co.uk/.
I hope this helps!
Jen, itison Customer Support, 09:18, 25/06/20
We have a 9 year old Labrador would he be allowed
Mrs, 08:26, 25/06/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm pets are permitted, please discuss with the property if you have a query about your pet.
I hope this helps!
Jen, itison Customer Support, 09:23, 25/06/20
Are dogs allowed
Mrs, 08:27, 25/06/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm pets are permitted, please discuss with the property if you have a query about your pet.
I hope this helps!
Jen, itison Customer Support, 09:23, 25/06/20
Are any ensuite bedrooms on ground floor? Is the property accessible for wheelchair?
Marie, 08:09, 01/07/20
Hi Marie,
Thanks for getting in touch.
I'm afraid wheelchair access isn't available at this particular venue - I'm sorry for the disappointment this will cause.
I hope this answers your question and you find another suitable deal!
Courtney, itison Customer Support, 10:18, 01/07/20
Does this home have wheelchair access ?
Dawn, 08:36, 01/07/20
Hi Dawn,
Thanks for getting in touch.
I'm afraid wheelchair access isn't available at this particular venue - I'm sorry for the disappointment this will cause.
I hope this answers your question and you find another suitable deal!
Courtney, itison Customer Support, 10:18, 01/07/20
Your are saying it’s not disable friendly can u please say what’s the obstacle are . As my sister can walk however is very unstable on stairs .
22:05, 16/07/20
Hi there,
Thanks for getting in touch!
To discuss whether the house will be suitable for your requirements, please contact Ben Bheula directly and they'll be happy to advise. You can find their contact details at the bottom of their site by visiting https://benbheula.co.uk/.
I hope this helps.
Courtney, itison Customer Support, 09:18, 17/07/20
Hi is this available for this weekend ?
Danny, 21:47, 28/07/20
Hi Danny,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 09:14, 29/07/20
Hi there. Is there availability end of August? For the 5 nights
20:46, 31/07/20
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking by email immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 09:40, 01/08/20
Can I still purchase a voucher
00:11, 15/10/20
Hi there,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 08:56, 15/10/20
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Mon 13 Jul 2020 until Thur 30 Dec 2021, valid 7 days; subject to availability.
Excludes 25 - 28 June 2021, 30 Jul - 2 Aug 2021, 13 - 15 Aug 2021, 8 Oct to 18 Oct, 24- 27 Dec 2021.
Voucher must be booked by Thur 2 Dec 2021 (we don’t want you to miss out!).
Email bookings only.
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Vouchers cannot be used for existing bookings.
Multiple voucher purchases permitted. Max 3 per person.
Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 11am.
Includes 3 x large en suite double rooms, 1 x single room with bunk beds and 1 x large twin room on the first floor.
Stay can be extended by a night for a supplementary charge; please discuss directly.
Children permitted; 1 highchair and 1 travel cot are available.
Pets are permitted; please discuss with the property if you have a query about your pet.
No wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.