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How do I choose my cocktails as only want 3 types?
Ronald, 12:34, 07/01/21
Hi Ronald,
Thanks for getting in touch!
I’m happy to let you know you'll be able to select your preferred cocktails after purchasing your voucher when redeeming on Tonic @ Home's site.
I hope this helps!
Wallis, itison Customer Support, 12:49, 07/01/21
How do I order my cocktails
Robyn, 14:20, 09/01/21
Hi Robyn,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with instructions on how to place your order in the How To Book section.
I hope this helps!
Courtney, itison Customer Support, 09:00, 11/01/21
I’m trying to buy the cocktails but it just keeps saying information is missing? Not sure what else to try.
Patricia, 15:57, 14/01/21
Hi Patricia,
Thanks for getting in touch!
I'm sorry you're having some trouble completing your order. I'd recommend checking that every field in the Billing Details and Card Details section have been filled, and hopefully you should then be able to complete your order.
If you have any further issues though, just email us at [email protected] and we'll be happy to look into this for you.
I hope this helps!
Wallis, itison Customer Support, 17:39, 14/01/21
Can you choose 7 different cocktails or do they have to be the same?
Thanks
Karen
Karen, 13:50, 15/01/21
Hi Karen,
Thanks for getting in touch!
I'm happy to let you know you will be able to choose 7 different cocktails.
I hope this helps!
Gillian, itison Customer Support, 15:47, 15/01/21
What garnishes are provided with the cocktails please? And are these available for the package of 7 cocktails or only when you purchase 15 ?
16:17, 18/01/21
Hi there,
Thanks for getting in touch!
Only the pack of 15 cocktails comes with garnishes and a cocktail shaker.
For more information about the individual cocktails and garnishes, please contact Tonic @ Home directly at [email protected] and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 08:42, 19/01/21
Hello,
I recently bought the itison deal for the 7 lockdown letterbox cocktails. However, when I am trying to redeem them on the Tonic @ Home website it keeps saying "discount code isn’t valid for the items in your cart". Can you please help?
Thanks
10:43, 19/01/21
Hi there,
Thanks for getting in touch although I'm sorry to hear you are having trouble.
If you still need a hand placing your order just drop our support team an email to [email protected] and they'll be happy to help!
Rachael, itison Customer Support, 17:02, 19/01/21
Hi, how big are the cocktails?
12:09, 19/01/21
Hi there,
Thanks for getting in touch.
I can confirm cocktails are 110ml to 150ml, depending on the variety chosen.
I hope this helps!
Rachael, itison Customer Support, 16:50, 19/01/21
Do you deliver to Aberdeenshire?
Michelle, 13:34, 19/01/21
Hi Michelle,
Thanks for getting in touch!
I'm happy to confirm UK wide P&P is included.
I hope this helps!
Courtney, itison Customer Support, 16:02, 19/01/21
I have bought the voucher for the cocktail delivery but the website won’t accept my voucher
16:42, 19/01/21
Hi there,
Thanks for getting in touch although I'm sorry to hear you are having trouble.
If you still need a hand placing your order just drop our support team an email to [email protected] and they'll be happy to help!
Courtney, itison Customer Support, 17:12, 19/01/21
Do you get to chose your cocktails
Ryan, 21:37, 19/01/21
Hi Ryan,
Thanks for getting in touch!
I'm happy to let you know you'll be able to select your cocktails after purchasing your voucher.
I hope this helps!
Wallis, itison Customer Support, 08:30, 20/01/21
If I order these cocktails today (7 cocktails) would they be guaranteed to be here by Saturday please? Thank you
ANNE, 08:47, 20/01/21
Hi Anne,
Thanks for getting back to me!
Deliveries take place on Tuesdays and Fridays. Orders must be placed by 10am the previous day to be included the following day.
I hope this helps!
Courtney, itison Customer Support, 11:08, 20/01/21
I would like to buy 4 sets of 7 cocktails, can each set of 7 be posted to a different address? Girls night in. Thanks
Elaine, 06:23, 21/01/21
Hi Elaine,
Thanks for getting in touch!
I'm happy to let you know you'll be able to place your orders for four separate addresses after purchasing your vouchers.
I hope this helps!
Wallis, itison Customer Support, 08:08, 21/01/21
Excellent, thanks 😊
Elaine, 09:53, 21/01/21
Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.
Voucher is valid until Wed 31 Mar 2021; subject to availability.
Multiple purchases are permitted.
UK wide P&P is included.
Deliveries take place on Tuesdays and Fridays. Orders must be placed by 10am the previous day to be included the following day.
Cocktails stay fresh for 3 weeks when refrigerated and even longer when frozen.
Vouchers cannot be used in conjunction with any other discount or offer.
It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. By placing an order you confirm that you are at least 18 years old.
If your item is faulty you can request a refund within 5 days of receiving your item. To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return please contact [email protected]. If your return is accepted you will be sent instructions on how to complete the process. Items sent back without first requesting a return will not be accepted.
The delivery times provided are approximate and do not guarantee a delivery date unless otherwise stated.
Images used for illustrative purposes only.