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Good afternoon,
Are they able to make cakes lactose free.
Thanks
From
Catherine
Catherine, 12:38, 26/12/20
Hi Catherine,
Thanks for getting in touch.
If you'd like to discuss any special dietary requirements you are welcome to contact The Cake Gallery directly and they'll be happy to advise.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:45, 29/12/20
Would you be able to do these for my daughter’s 18th on Friday 5th March before I purchase a voucher??
Jacqueline, 08:32, 20/01/21
Hi Jacqueline,
Thanks for getting in touch!
You're welcome to contact The Cake Gallery directly to discuss availability on your preferred date. You should be able to reach them by visiting https://www.facebook.com/The-Cake-Gallery-112978055524884/.
I hope this helps!
Courtney, itison Customer Support, 11:07, 20/01/21
Hi Jacqueline,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 11:08, 20/01/21
Hi, I’d like to order some of these boxes as I am keen to support local businesses. How do I contact you to check availability of dates?
Jacqueline, 09:20, 20/01/21
Hi Jacqueline,
Thanks for getting in touch!
You're welcome to contact The Cake Gallery directly to discuss availability on your preferred date. You should be able to reach them by visiting https://www.facebook.com/The-Cake-Gallery-112978055524884/.
I hope this helps!
Courtney, itison Customer Support, 11:07, 20/01/21
Hi Jacqueline,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 11:08, 20/01/21
HI, I’ve booked and it’s sending and automated response saying you’re closed due to restrictions until February.?
Jacqueline, 13:39, 20/01/21
Hi Jacqueline,
Thanks for getting back in touch.
I can confirm collections cannot be made until 1st February 2021 due to the shop being closed and we do state this in the small print.
However, if you would like help with your order, please email our Customer Support team on support@itison.com and they'll do their best to advise.
I hope this helps!
Jen, itison Customer Support, 13:55, 20/01/21
Hi, if I was to order a cake during lock down can I still collect it yeah.
Thanks
00:46, 25/02/21
Hi there,
Thanks for getting in touch!
The ability to collect on any given day may change depending on Covid-19 restrictions. If you have a date in mind, the best thing we can recommend is to contact The Cake Gallery and they'll be able to let you know for sure.
I hope this helps!
Gillian, itison Customer Support, 09:01, 25/02/21
I am interested in Mother's Day cupcakes. Do you deliver locally?
Pauline, 10:24, 03/03/21
Hi Pauline,
Thanks for getting in touch!
I can confirm this voucher is valid for collection only.
However, I hope this helps answer your question!
Jen, itison Customer Support, 11:06, 03/03/21
We would want to buy for a Tuesday celebration but note you are closed Sunday & Monday. Would a cake/cakes collected on the Saturday previous keep until the Tuesday and Wednesday? Thanks
Alison
11:02, 14/03/21
Hi Alison,
Thanks for getting in touch!
If you have a date in mind, the best thing we can recommend is to contact The Cake Gallery and they'll be able to let you know for sure.
I hope this helps!
Rachael, itison Customer Support, 09:42, 15/03/21
What if I order and can’t get the date I require?
christine, 09:27, 01/04/21
Hi Christine,
Thanks for getting in touch!
If you have a date in mind, the best thing we can recommend is to contact The Cake Gallery and they'll be able to let you know for sure.
I hope this helps!
Jen, itison Customer Support, 09:51, 01/04/21
Hello!
I hope you are well.
Could you please let me know how many people the 6" tall drip cake would serve?
Many thanks.
Emma, 09:02, 13/04/21
Hi Emma,
Thanks for getting in touch.
You're welcome to contact The Cake Gallery directly to serving suggestions and they'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:37, 13/04/21