Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, I’m just looking to check if the 20th-22nd December is available ? Also looking to find out what the latest check in is ?
Linzi, 13:24, 14/10/19
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes the 20th December 2019 - 5th January 2020 inclusive.
I hope this answers your question though.
Gillian, itison Customer Support, 13:34, 14/10/19
Is there just a £20 supplement for a 2 night Friday check in stays? There is a note about £50 charge for extending a stay on a Friday.
10:54, 15/10/19
Hi there,
Thanks for getting in touch!
I'm happy to confirm a supplementary charge of £20 is required for Friday night stays; payable directly to Hillside Havens.
You can then extend your stay by an additional night for £50 payable direct to Hillside Havens and dependent on availability. Please discuss and pay Hillside Havens directly.
I hope this helps!
Courtney, itison Customer Support, 11:08, 15/10/19
Hi are dogs allowed?
Joanne, 19:02, 17/10/19
It says in the terms two dogs allowed, £20 surcharge.
22:35, 17/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £20 per stay, payable directly to Hillside Havens.
I hope this helps!
Gillian, itison Customer Support, 09:05, 18/10/19
Can you supply a cot or alternatively can we bring a travel cot? There is a note on another booking site saying "There is no capacity for cots at this property." so I'm not sure if we're allowed to bring our own?
22:39, 17/10/19
Hi there,
Thanks for getting in touch!
Up to 2 children aged 15 and under can stay per voucher (max of 2 adults and 2 children per pod). To discuss travel cots, please contact Hillside Havens directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:07, 18/10/19
If it's a 2 night stay it says that you can't stay Tuesday, Thursday, Saturday and Sunday how can you stay for 2 nights?
16:55, 23/10/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know you can check in on Mondays, Wednesdays and Fridays, and your voucher will be valid for a 2-night stay from check in.
I hope this clears things up!
Gillian, itison Customer Support, 17:03, 23/10/19
It's £89 for 2 adults for 2 nights? How long do I have to purchase it? Thank you.
09:06, 25/10/19
Is there a restaurant on site if you don't want to cook?
09:11, 25/10/19
Hi there,
Thanks for getting in touch.
There's not a restaurant on site but you're welcome to find out more about the facilities by heading to https://www.hillsidehavens.co.uk/en-GB/facilities
I hope this helps!
Rachael, itison Customer Support, 09:53, 25/10/19
And it is £89 for 2 adults and 2 nights? Thank you.
11:59, 25/10/19
Hi there,
Thanks for getting in touch!
I can confirm it's £89 instead of £180 for a 2-night stay for two people in a luxury glamping pod at Hillside Havens.
I hope this helps!
Rachael, itison Customer Support, 12:08, 25/10/19
Thank you.
14:24, 25/10/19
Do these have hot tubs
12:36, 28/10/19
Hi there,
Thanks for getting in touch.
Hot tubs are not available at Hillside Havens.
I hope this answers your query though.
Rachael, itison Customer Support, 12:55, 28/10/19