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Hi I have done this deal before and we had a swim ?♀️ is this something we can do ?
Nicola, 07:45, 29/08/20
Hi Nicola,
Thanks for getting in touch!
Access to leisure facilities aren't included with this offer, but you're welcome to contact Macdonald Inchyra Hotel & Spa directly to discuss the possibility of adding this to your visit.
I hope this helps!
Courtney, itison Customer Support, 10:21, 29/08/20
Do I have to pay now or at the venue? Also do I have to decide the date now or later?
Watson, 12:47, 01/09/20
Hi Watson,
Thanks for getting in touch!
I’m happy to let you know this deal is only available on itison.com, and you'll be able to make a booking immediately after purchasing your voucher.
I hope this helps!
Wallis, itison Customer Support, 13:48, 01/09/20
I bought this deal then realised that they can’t accommodate us so emailed you right away (within hours if purchasing) this was over 2 weeks ago And I’ve still not received my refund ? Or a reply from anyone ! Can’t get to speak to anyone ? So
Please arrange my refund ASAP
Nicola, 17:22, 07/09/20
Hi Nicola,
Thanks for getting in touch.
Our customer support team are incredibly busy at the moment, and responses can take up to 10 days. This should be stated in the automatic response you receive when emailing us.
I understand you purchased this voucher 9 days ago, and our Support team will respond to you asap.
Courtney, itison Customer Support, 17:28, 07/09/20