Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Would I be able to take up an offer as an individual ie not as two people?
Lesley, 17:50, 14/12/19
Hi Lesley,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact the Mercure Ayr Hotel directly on 0844 815 9025 to discuss the possibility of using this for one and they'll be happy to advise. No further discount will be applicable.
I hope this helps!
Rachael, itison Customer Support, 09:56, 15/12/19
Is there car parking at this hotel ?
Jim, 18:27, 02/01/20
Hi Jim,
Thanks for getting in touch!
I'm happy to let you know there is hotel parking available at a cost of £3 per night; payable directly to the hotel.
I hope this helps!
Courtney, itison Customer Support, 09:48, 03/01/20
Can I check availability first
16:42, 06/01/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Mercure Ayr Hotel directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 16:48, 06/01/20
How much would 2 nights be ?
Karen, 12:03, 17/01/20
Hi Karen,
Thank for getting in touch!
I'm happy to confirm Option 3 is £129 for a 2-night stay for two including a bottle of wine, dinner on one night and breakfast both mornings.
I hope this helps!
Courtney, itison Customer Support, 12:08, 17/01/20
Hi there. Just called Mercure Ayr for dates after the 31st March. They suggested I contact you to ask if you’d be willing to extend the date on the voucher as they’d honor that? Can you help please? Thanks
Siobhan, 17:25, 07/02/20
Hi Siobhan,
Thanks for getting in touch!
I'm afraid this voucher does expire on Tuesday 31st March 2020 and it sadly can't be extended. Hopefully another deal with a longer validity period will pop up soon though!
Gillian, itison Customer Support, 09:01, 08/02/20
Looking for 2 nights stay with deal for 2 nights. Either Saturday 14th March until 16th. Or 21st until 23rd March. With upgrade to a privilege room. Thanks
19:08, 17/02/20
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Mercure Ayr Hotel directly on 0844 815 9025 and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:25, 18/02/20