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Hi i have already purchased two of the deals and cant get to use them due to alcohol restrictions , they expire end of November , can you tell me what will happen as the restaurant wont answer their phone
Lisa, 07:49, 09/11/20
Hi there,
Thanks for getting in touch.
If you're struggling to use your voucher just let us know at support@itison.com and we'll be happy to help resolve this matter.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:31, 09/11/20
When can you use
16:22, 09/11/20
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Sunday the 3rd of January 2021 until Sunday the 28th of March 2021.
I hope this helps!
Wallis, itison Customer Support, 16:46, 09/11/20
Is this deal for pick up or for eating at the restaurant
Jessie, 18:30, 09/04/21
Hi Jessie,
Thanks for getting in touch!
This deal is for dining in at the restaurant once they are able to reopen.
I hope this helps!
Gillian, itison Customer Support, 09:14, 12/04/21
Can alcohol be included currently if the food is served in the courtyard?
Thanks
19:28, 28/04/21
Hi there,
Thanks for getting in touch.
For information about their Covid-19 alcohol policy, please contact Metropolitan Bar directly on 0141 553 1488 and they'll be happy to discuss.
I hope this helps.
Rachael, itison Customer Support, 10:11, 29/04/21
Hi do you have a calendar to see what dates and times are available before I buy? Also where do customers drink alcohol?
17:08, 05/05/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 08:16, 06/05/21
Hi there,
I'm sorry I missed the second half of your question.
The venue is planning on opening on Monday 17th of May, which if government guidelines permit, alcohol will be allowed indoors.
I hope this helps!
Jen, itison Customer Support, 08:23, 06/05/21
Hi, is there a restriction on what day you can use this lunch deal please?
Angela, 21:47, 26/05/21
Hi Angela,
Thanks for getting in touch!
I’m happy to let you know this voucher option can be used Sundays to Fridays between 12noon - 4pm; subject to availability.
I hope this helps!
Wallis, itison Customer Support, 08:46, 27/05/21