18 Albert Place, EH7 5HN
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Hi. Is there a restaurant in the hotel? What type of room would we be staying in under the deal? How far is (for example) the playhouse theatre, and grassmarket, walking? Thanks
13:44, 02/07/21
Hi there,
Thanks for getting in touch.
There is not a restaurant within the hotel, and I can confirm you'll be staying in a standard double room.
You're welcome to view the whereabouts of the hotel by visiting https://www.google.co.uk/maps?q=18+Albert+Place,+EH7+5HN.
I hope this helps!
Courtney, itison Customer Support, 14:00, 02/07/21
Is breakfast available if required
11:51, 04/07/21
Hi there,
Thanks for getting back in touch.
I can confirm breakfast isn't included with this deal. If you'd like to discuss the possibility of adding this on directly you are welcome to contact On The Walk and they'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:46, 05/07/21
Can this voucher be used of a weekend?
13:29, 04/07/21
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher can be used all 7 days of the week, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:36, 05/07/21
Is this available this weekend?
allison, 14:15, 05/07/21
Hi Allison,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 14:51, 05/07/21
If our dates are not available can we get a voucher credit? We will be using itison credit to pay for the deal
Warmest regards
Kim
kim, 14:39, 07/07/21
Hi Kim,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund back to the same payment method(s) used.
I hope this helps!
Gillian, itison Customer Support, 14:44, 07/07/21
Do you have family rooms and at what cost? 2 adults n 2 children under 12
May, 09:35, 13/07/21
Hi May,
Thanks for getting in touch!
Children are permitted and are included in the head count. Family rooms accommodate 2 adults and 2 children and are available for a supplementary charge; please discuss directly with the hotel.
I hope this helps!
Courtney, itison Customer Support, 09:44, 13/07/21
is breakfast included
14:20, 13/07/21
Hi there,
Thanks for getting in touch.
I can confirm breakfast isn't included with this deal. If you'd like to discuss the possibility of adding this on directly you are welcome to contact On The Walk and they'll be happy to advise further.
I hope this helps in the meantime.
Jen, itison Customer Support, 15:22, 13/07/21
Is there parking at the hotel and what is the cost
drew, 08:22, 14/07/21
Hi Drew,
Thanks for getting in touch.
If you'd like to discuss the parking facilities available you are welcome to contact On The Walk directly and they'll be happy to advise further.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:15, 14/07/21
We would like to have a room for 3 adults is that a possibility?
Mrs, 20:59, 27/07/21
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact On The Walk directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:37, 28/07/21
What is the cost for 2 nights or 3 nights at this Hotel?
Anne Watson
13:15, 06/08/21
Hi Anne,
Thanks for getting in touch!
I'm happy to let you know the 2-night stay voucher is £129, and the 3-night stay is £159.
I hope this helps!
Wallis, itison Customer Support, 13:53, 06/08/21
Can you use the vocuher to book a twin room?
Ann, 17:55, 16/08/21
Hi Ann,
Thanks for getting in touch!
I'm happy to let you know that a twin room can be booked for a supplementary charge; subject to availability. You're welcome to contact the hotel directly and they'll be happy to discuss further.
I hope this helps!
Hannah, itison Customer Support, 11:17, 17/08/21
Good afternoon, is there parking at this hotel?
frances, 12:47, 19/09/21
Hi Frances,
Thanks for getting in touch!
If you'd like to discuss the parking facilities available you're welcome to contact On The Walk directly and they'll be happy to advise further.
I hope this helps!
Wallis, itison Customer Support, 09:36, 20/09/21
Hi, Could you let me know if there's a family room available on this deal 2 nights arriving Monday (11th October)
Arthur, 13:18, 07/10/21
Hi Arthur,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 13:23, 07/10/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.