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When does offer start from
18:45, 23/09/20
Hi there,
Thanks for getting in touch!
I can confirm this deal is valid from the 5th of January 2021.
I hope this helps!
Courtney, itison Customer Support, 08:43, 24/09/20
It does not state in your ad that the start date is January only that it finishes in March we where about to book for our anniversary this November?
15:01, 24/09/20
Hi there,
Thanks for getting back in touch.
I'm afraid we do state this prior to purchase in the small print on the right-hand side.
I hope this helps.
Jen, itison Customer Support, 16:38, 24/09/20
I would like to bring my 2 children along. Can I buy 2 of these offers to cover the 4 persons? I would need adjacent rooms. Thanks
10:14, 24/09/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm a max of 2 children are permitted in a family room. Standard family room requires a supplement of £10 and feature family room £20 per night. Children ages 0-1 are free of charge, 2-11 £20 per child per night, 12+ £35 per child per night. Includes breakfast and a £10 allocation towards dinner on the first night.
I hope this helps!
Courtney, itison Customer Support, 11:07, 24/09/20
Hi. If I buy a voucher and we're unable to use it in January 2021 due to Covid restrictions, would I get a full refund?
Thanks
Linda, 13:14, 24/09/20
Hi Linda,
Thanks for getting in touch.
You're welcome to find out more about our itison guarantee by heading to https://www.itison.com/pages/guarantee
I hope this helps!
Rachael, itison Customer Support, 13:29, 24/09/20
Hello
I would like to book 2 rooms 1 adult and 1 child in each (3 and 6) is there a discount for that as they wouldn’t eat the full meal?
Thanks
It would be 6th November
Lesley, 09:56, 05/10/20
Hi Lesley,
Thanks for getting in touch.
I can confirm this voucher is valid from Tue 5 Jan 2021 so won't be accepted on the 6th November 2020.
Each voucher is valid for two people, no further discount is applicable per voucher.
I hope this helps.
Rachael, itison Customer Support, 10:42, 05/10/20
Hello
I would like to book 2 rooms 1 adult and 1 child in each (3 and 6) is there a discount for that as they wouldn’t eat the full meal?
Thanks
It would be 6th November
Lesley, 09:56, 05/10/20
Hi Lesley,
Thanks for getting in touch.
I can confirm this voucher is valid from Tue 5 Jan 2021 so won't be accepted on the 6th November 2020.
Each voucher is valid for two people, no further discount is applicable per voucher.
I hope this helps.
Rachael, itison Customer Support, 10:42, 05/10/20
So if I buy the Peebles hydro voucher I cannot use it until after the 5th of January 2021
George, 10:28, 05/10/20
Hi Geroge,
Thanks for getting in touch.
I can confirm this voucher is valid from Tue 5 Jan 2021 so won't be accepted before this date.
I hope this answers your query.
Rachael, itison Customer Support, 10:37, 05/10/20